Julia Tran
St Albans,Vic
Summary
Dedicated hospitality professional with a proven track record in delivering exceptional customer service experiences. Known for resilience and unwavering dedication, I thrive in fast-paced environments, consistently exceeding expectations. Eager to tackle new challenges and see projects through to completion, I bring a meticulous attention to detail and a passion for ensuring customer satisfaction. With a strong commitment to continuous improvement, I am poised to contribute positively to any team and drive success in the ever-evolving hospitality/retail industry.
Overview
6
6
years of professional experience
Work History
Supervisor and Casual Employee
Chatime
01.2022 - Current
- Managed cash register, handled transactions accurately and reconciled daily sales
- Oversaw stock levels and placed orders to ensure adequate supply of ingredients and materials
- Provided ongoing coaching and support to help new team members adjust to work
- Flexible with working hours and was willing to pick up extra shifts on short notice
- Quickly memorised standard procedures, drink recipes and supervisor tasks
- Independently opened and closed store
Sales Associate
Moonglow Australia
11.2023 - 11.2023
- Provided positive first impressions to welcome existing, new, and potential customers
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote merchandise
- Effectively communicated product features and benefits before closing sales
- Tracked inventory levels and stock
- Demonstrated expertise in products (features, materials, symbolism)
- Quickly memorised necessary information relating to merchandise (moon phases, general script to bring customers in)
- Managed time effectively to handle customer flow
- Worked collaboratively with team members
Casual Employee
Kool Bubble Tea
12.2017 - 04.2020
- Maintained proper sanitation of foods carefully by applying the best industry practices and business requirements
- Took orders, prepared food and processed payments
- Friendly staff and always welcomed customers with much courtesy and kindness
- Answered questions of customers regarding food preparation and responding to concerns regarding potential allergies
Education
Bachelor of Commerce - Behavioural Commerce
Monash University
Clayton, VIC10.2025
St Albans Secondary College
St Albans01.2021
Skills
● Good communication skills for effective interactions with diverse individuals
● Friendly and approachable
● Excellent multitasking abilities to handle responsibilities simultaneously
● Ambitious and dedicated, committed to excelling in all aspects of my professional journey
● Exceptional customer service background
● Comfortable with working long hours
● Efficient time management skills
● Adaptable team member, skilled at collaborating with others or working independently
Availability
- Monday - All day
- Tuesday - N/A
- Wednesday - All day
- Thursday - 1pm onwards
- Friday - All day
- Saturday - All day
- Sunday - All day
University timetable has already been factored into this availability!
Timeline
Sales Associate
Moonglow Australia
11.2023 - 11.2023
Supervisor and Casual Employee
Chatime
01.2022 - Current
Casual Employee
Kool Bubble Tea
12.2017 - 04.2020
Bachelor of Commerce - Behavioural Commerce
Monash University
St Albans Secondary College
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