Julia Tu
Melbourne,VIC
Summary
Collaborative and eager to use skills to represent and promote organization in professional and effective manner. Charismatic relationship manager with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about financial products audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Corporate Ambassador
Bupa Australia
03.2023 - 04.2024
- Promoted good customer relations and premier customer satisfaction by organize events with the corporate clients such as NAB, ANZ and Deloitte.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built reports for each events including the sales results and the insights.
Customer Value Specialist
Bupa Australia
06.2022 - 03.2023
- Assist existing customers in their day to day transactions
- Ensure the customer understand the full value of their product
- Working within the wider community to develop business and community based relationships that promote the company brand and acquisition new members.
Customer Relationship Manager
Great Asian Trading Pty Ltd
03.2018 - 05.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat
- Reporting to the marketing team with the monthly sales report.
Personal Banking Customer Relationship Manger
DBS Bank Shanghai
03.2016 - 02.2018
- Provide presentations to potential customers, make them understand the latest information in the market
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
Personal Banking Consultant
DBS Bank Shanghai
03.2013 - 02.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Delivering excellent after-sales services to build word-of-mouth and to increase referrals.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Education
Master of Commerce - Business And Finance
RMIT University
Melbourne, VIC12.2012
Bachelor of Hospitality Management -
RMIT University
02.2011
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Attention to Detail
Home Address
120 A'beckett St., VIC3000
Tel
0405166083
Job Preferences
Full time position
flexible on shifts (accept Tuesday to Saturday for example)
Personal Information
- Date of Birth: 09/1987
- Visa Status: Permanent Resident of Australia
References
- Yang Huang, yang.huang@bupa.com.au
- Isabelle Shen, isabelleshen@dbs.com
- Monique Jiang, Monique.jiang@gmail.com
Additional Information
Language: English and Mandarin
Additional information: with variety of sales resources gained from the previous job.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Corporate Ambassador
Bupa Australia
03.2023 - 04.2024
Customer Value Specialist
Bupa Australia
06.2022 - 03.2023
Customer Relationship Manager
Great Asian Trading Pty Ltd
03.2018 - 05.2022
Personal Banking Customer Relationship Manger
DBS Bank Shanghai
03.2016 - 02.2018
Personal Banking Consultant
DBS Bank Shanghai
03.2013 - 02.2016
Master of Commerce - Business And Finance
RMIT University
Bachelor of Hospitality Management -
RMIT University
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