Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Julia Vaiano

Doncaster,VIC

Summary

I am a highly developed customer service professional with 10+ years of experience in providing excellent customer service skills attributed from working in the wholesale, retail and hospitality industries. Proven ability to handle customer complaints and enquiries effectively, resolve issues efficiently, and build strong relationships with customer. I am database adaptable with the ability to quickly learn and adapt to new database platforms, always willing to learn new skills with a positive can do attitude. Proven ability to work independently and as part of a team to deliver high-quality service. I am exited about the opportunity to use my skills and experience to contribute to your team and help your company achieve its goals.

Overview

14
14
years of professional experience

Work History

Sales Support and Marketing

Dixie Cummings Enterprises
08.2014 - Current
  • Responsible for ensuring that customer orders are processed accurately and on time
  • Built and maintained successful relationships with clients to ensure satisfactory customer service
  • Collaborating with the Marketing manager to develop and create visually appealing and engaging marketing brochures that highlight the benefits and features of our products
  • Maintain and update weekly specials and clearance brochures on Canva and send them to customers via mailchimp
  • Ensure timely and accurate responses to all emails
  • Developed and maintained customer submission brochures, flyers and core range brochures.
  • Maintain weekly stock reports
  • Responsible for managing Dixie's independent and online customer portfolios alongside the business manager
  • Responsible for all online product registration using various customers data base.
  • Responsible for managing all aspects of Dixie photography, from arranging the products to supervising the photography session
  • Managed, prepared and attended annual furniture trade shows
  • Responsible for keeping all drives and folders organized and up to date this includes maintaining product and customer information in the data base
  • Answering high volume of incoming calls in a timely manner to assist customers with their enquiries
  • Assisting sales representatives in showing clients around our showrooms and answering their questions about our products


Waitress

Veneto Club
01.2010 - 04.2014
  • Acting assistant bistro manager, supervising a team of 5
  • Responsible for the training of new staff members comprehensively in customer service, till operations and in serving food and beverages whilst maintaining the bistros appearance and consistency
  • Managed bookings and setting up floor plans
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Certificate IV - Youth Work

Box Hill Institute of TAFE
Melbourne, VIC
11.2012

Skills

  • Highly adaptable and can quickly learn new things
  • Strong organization skills and attention to detail
  • I am able to work independently and as part of a team
  • I am able to build and maintain relationships with clients and colleagues
  • Excellent customer service
  • Proficient in Canva, Mailchimp, Pronto, Zendesk, B2B (Business to business solutions) and Shipit
  • Identifying and solving problems in a timely and efficient manner
  • solution-oriented with a focus on developing and implementing effective solutions

Hobbies

Outdoor activities such as long walks, bike riding and picnics 

Creative activities such as painting 

Spending time with family 

Reformer Pilates 


References

Available on request

Timeline

Sales Support and Marketing

Dixie Cummings Enterprises
08.2014 - Current

Waitress

Veneto Club
01.2010 - 04.2014

Certificate IV - Youth Work

Box Hill Institute of TAFE

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Julia Vaiano