Julia Wengler
Surry Hills,NSW
Summary
Friendly and professional Freight Forward Agent/Customer Service Agent successful in applying strong communication and problem resolution skills to each upcoming issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer and interdepartmental relationships. Always looking to build new skills and grow in knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Prime Quality Meats Pty Limited
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service Assistant
Top Juice
06.2023 - 08.2023
- Maintained clean and organized work environment.
- Handled stock at the warehouse to ensure all necessities were at hand at all times.
- Prepared food and drinks with detail to the customers' wishes.
Wait Staff Member
Lesser Panda Ramen
12.2022 - 05.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service.
- Cultivated friendly relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Customer Service Agent
SGS Institut Fresenius GmbH
01.2021 - 04.2023
- Assisted our clients and suppliers in the application of chemical and mechanical testing and certification of Nonfood products to ensure consumer safety.
- Responded to calls and emails to answer questions about services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Paid high attention to issues in testing to ensure finding solutions in real-time.
- Handled incoming and outgoing invoices to ensure correct closing of each project.
- Adapted to new applications and maintained knowledge of current technologies.
Team Leader, Logistics
C.E. Noerpel GmbH
02.2020 - 01.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team and close departments to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Freight Forward Agent
C.E. Noerpel GmbH
05.2018 - 02.2020
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Built close relationship with local transport department and drivers to ensure good communication about deliveries.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
Freight Forward Agent
C.E. Noerpel GmbH
06.2017 - 04.2018
- Responded to customer inquiries and resolved complaints.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
Freight Forward Apprentice
C.E. Noerpel GmbH
09.2014 - 05.2017
- Worked under guidance of experienced professionals to learn best practices in multiple departments such as finance, import/export, customer service and full load and consolidated cargo transports.
- Learned wide range of simple and complex techniques from on-the-job training.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Prioritized and accomplished multiple tasks within established timeframes.
- Completed comprehensive Freight Forward Agent apprenticeship program, successfully learning essential trade skills.
Education
Apprenticeship Cerificate - Logistics
Staatliche Berufsschule
Neu-Ulm05.2017
Skills
- Effective Communication
- Attention to Detail
- Conflict Resolution
- Customer Focus
- Time Management
- Adaptability
- Calm Under Pressure
- Strong Analytical and Problem Solving Skills
Certification
- Certified Freight Forward Agent, C.E. Noerpel GmbH
- Certificate in foreign languages (English)
Personal Interests
Passionate about anything related to art, e.g. painting, photography and visiting museums, staying active and always on the lookout to learn something new, whether it's a skill or learning about different cultures etc.
Languages
German
Native or Bilingual
English
Professional Working
Timeline
Cashier
Prime Quality Meats Pty Limited
09.2023 - Current
Customer Service Assistant
Top Juice
06.2023 - 08.2023
Wait Staff Member
Lesser Panda Ramen
12.2022 - 05.2023
Customer Service Agent
SGS Institut Fresenius GmbH
01.2021 - 04.2023
Team Leader, Logistics
C.E. Noerpel GmbH
02.2020 - 01.2021
Freight Forward Agent
C.E. Noerpel GmbH
05.2018 - 02.2020
Freight Forward Agent
C.E. Noerpel GmbH
06.2017 - 04.2018
Freight Forward Apprentice
C.E. Noerpel GmbH
09.2014 - 05.2017
Apprenticeship Cerificate - Logistics
Staatliche Berufsschule
- Certified Freight Forward Agent, C.E. Noerpel GmbH
- Certificate in foreign languages (English)
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