Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Julia Ferreira
References
Timeline
Generic
Julia Das Dores Neto Ferreira Wylie

Julia Das Dores Neto Ferreira Wylie

Berowra,NSW

Summary

Motivated Real Estate Agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with 2 years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.

Overview

37
37
years of professional experience

Work History

Real Estate Agent

Francesca Parrino Property
Berowra
01.2021 - Current
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Maintained current and accurate CRM database of prospective customers.
  • Scheduled and attended numberos appointments per week.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Analyzed potential investment opportunities based on financial reports.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Developed and presented purchase offers to sellers for consideration.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Prepared comparative market analysis to estimate properties' value.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Maximized market share by working with clients and building relationships.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Managed real estate transactions from initiation to closing.
  • Increased personal revenue by completing multiple home and property sales.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Coordinated appointments to show homes to prospective buyers.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Identified potential buyers through cold calling.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Presented properties to potential buyers to address questions or concerns.
  • Participated in community outreach programs to promote services offered by the company.
  • Researched current listings available in the area using multiple online resources.
  • Planned and coordinated open house events to move properties.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Prepared and delivered sales presentations.
  • Communicated with clients to determine property needs and budget constraints.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Responded promptly to client inquiries via phone or email.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Events Coordinator

Strata Community Association
Chatswood
03.2016 - 11.2020
  • Implemented promotional strategies to maximize conference and convention attendees.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.
  • Followed local regulations for events and obtained necessary permits.
  • Prepared presentations containing information about various aspects of upcoming events.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Assisted in coordinating logistics for events including catering, transportation, and venue selection.
  • Coordinated volunteers for onsite assistance during events such as registration and setup and breakdown activities.
  • Organized post-event evaluations to assess customer satisfaction levels.
  • Generated reports summarizing key metrics from events such as attendance numbers, expenses incurred.
  • Supported accurate financial recordkeeping by closely checking bills and approving payments.
  • Ensured compliance with all relevant health and safety regulations during the planning stage and at the event itself.
  • Provided support to speakers and presenters during events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Attended and participated in industry events.
  • Helped clients produce brochures, publications and event-specific materials for optimum effect.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Responded promptly to emails or phone calls related to events enquiries or complaints.
  • Monitored feedback from attendees following an event in order to identify areas for improvement.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Created detailed timelines to ensure deadlines were met prior to the event date.
  • Designed contracts, collected fees and booked venues for events.
  • Maintained accurate records of all invoices received from suppliers relating to each event.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Compiled contact lists of participants prior to each event in order prepare name tags and other required materials.
  • Handled inquiries from potential customers regarding availability of services offered by the company.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Resolved any issues that arose during the course of an event in a professional manner.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Managed the budget for each event ensuring that all costs were within allocated limits.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Created program activities, agendas and budgets based on client requirements.
  • Designed promotional materials such as brochures, flyers, banners, using graphic design software packages.
  • Developed event concepts and ideas to meet customer objectives.
  • Worked with professional and trade associations to create memorable and successful events.
  • Worked closely with marketing team to promote upcoming events through print media, email campaigns, social media.
  • Scheduled meetings with clients to discuss their needs and requirements for upcoming events.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Membership Manager

Strata Community Association
Chatswood
03.2014 - 03.2016
  • Designed and managed a comprehensive membership database system.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Developed strategies for increasing retention rates among existing members.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with other departments on projects related to member engagement.
  • Developed and implemented strategies to increase membership numbers.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed market trends to identify opportunities for expanding membership base.
  • Responded promptly to inquiries from prospective or current members about benefits and services offered.
  • Assisted in the development of marketing plans aimed at attracting new members.
  • Organized monthly meetings for members to discuss current issues.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted in recruiting new members by attending networking events.
  • Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
  • Created and maintained relationships with members, vendors, and sponsors.
  • Resolved any customer service issues that arose from existing members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Served as a liaison between staff, board of directors, and external partners regarding membership matters.
  • Generated weekly newsletters highlighting upcoming events or changes within the organization.
  • Drafted reports on membership growth trends, including data analysis.
  • Established guidelines for maintaining accurate records of all member activity.
  • Monitored member feedback to ensure satisfaction with services provided.
  • Coordinated special events designed to build relationships with potential members.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.

Foreign Rights Manager

Quarto Publishing
London, UK
04.1997 - 03.2000
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established and managed yearly budgets of up to $3,000,000.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Recruited and hired qualified candidates to fill open positions.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and trained new employees to meet job requirements.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.

Administrative Assistant

English and Media Centre
London, UK
11.1994 - 03.1997
  • Directed customer communication to appropriate department personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Created travel arrangements for senior managers according to their requirements.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments, meetings and events for management staff.
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Responded effectively to sensitive inquiries or complaints.
  • Inventoried and ordered supplies for office.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Developed project plans for various tasks assigned by upper management.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Monitored progress on projects assigned by upper management.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Drove customer feedback to deliver information to management for corrective action.
  • Composed correspondence, reports and meeting notes.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed database systems containing customer contact information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Answered questions from customers regarding products and services offered by the company.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Conducted research online using search engines such as Google or Yahoo!
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Administration Manager

Laboratoires Carilene
Paris, France
01.1987 - 12.1990
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Created and maintained operations manual to document systems and standards.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Resolved complex problems related to administrative processes in a timely manner.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
  • Delivered comprehensive training to maintain compliance requirements.
  • Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Actively participated in weekly meetings with senior management to discuss progress towards goals.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Developed a system for tracking vacation requests from employees.
  • Organized and maintained documents, files and records.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Performed budgeting duties including forecasting expenditures and preparing financial reports.
  • Coordinated marketing events and client activities to drive sales and revenue.
  • Tracked and analyzed expenditures to deliver budgets and financial reports.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
  • Supported staff through in-service training, providing mentorship and additional resources.
  • Served as a liaison between the organization's leadership team and other departments when needed.
  • Built and implemented systems for lead generation, client management and office operations.
  • Reviewed incoming emails and responded accordingly within established timelines.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Identified and solved problems to enhance management and business direction.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
  • Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
  • Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
  • Created monthly reports summarizing department activities for senior management review.
  • Monitored office inventory to maintain supply levels.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Conducted performance reviews for administrative staff members to identify areas of improvement.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Coordinated and conducted classes to teach procedures to new staff members.

Education

Class 2 - Real Estate

Australian College of Professionals
Sydney, NSW
06-2023

Certificate of Registration - Real Estate

Australian College of Professionals
02-2021

Certificate of Registration in Strata - Strata

Real Estate Training Solutions
03-2017

Diploma in Tourism And Travel - Tourism And Travel Management

Cengage
12-2009

Commercial Diploma -

Pigier College
Paris, France
09-1987

Year 10 - Secondary School

Santo Tirso College
Santo Tirso, Portugal
07-1985

Skills

  • Contract Negotiation
  • Lead Follow up
  • Real Estate Law
  • Client Needs Assessment
  • Recruiting Clients
  • Traditional Marketing
  • Negotiations Expert
  • Property Assessments
  • Buyers' Agent
  • Market Monitoring
  • Social Media Marketing
  • Interior Staging
  • Real Estate Development
  • Clean Driving Record
  • Administrative Support
  • Digital Marketing
  • Business Development
  • CRM Software Use
  • Negotiation
  • Fluent in Portuguese, French, Spanish
  • Honest and Ethical
  • Proficient in Microsoft Office
  • Sales Presentations
  • Property Information Filing
  • Highly Professional
  • Sales Closing
  • Tech-Savvy
  • Excellent Communicator
  • Lease Drafting
  • Database Management
  • Staff Management
  • Leasing and Sales

Affiliations

  • Competing in the Sydney to Surf three times.
  • Reading
  • Cinema
  • Discovery new places in Sydney

Languages

English
Full Professional
Spanish
Professional
French
Professional
Italian
Limited

Julia Ferreira

  • Julia Ferreira of Francesca Parrino Property has a reputation for providing first class service, having previously worked for a strata association in membership, events and education. Living in Berowra for over a decade, Julia is passionate about the lifestyle the area offers and with her extensive local knowledge, she delivers an outstanding level of customer service. With her vivacious personality, honest, friendly approach and superior attention to detail, Julia ensures every step of the process is carried out professionally and to the highest standard and she continually exceeds client expectations. Julia has exceptional listening and communication skills and paired with her unwavering commitment to deliver the best possible outcome for her clients, she provides a next level real estate experience. Passionate about her community, Julia has been involved in soccer, netball and school activities in the area. When not assisting clients, Julia enjoys spending time with her family, reading, the cinema, travelling and running; displaying her competitive side that she applies to her real estate business, by competing in the Sydney to Surf three times. As a team member of Francesca Parrino Property, Julia provides six-star customer service, and is committed to showcasing your property to the largest possible audience, with the resources of the entire Smile Elite and Sydney Country Living Group and nationwide buyers’ network instantly available, creating a competitive edge to deliver optimal results.

References

References available upon request.

Timeline

Real Estate Agent

Francesca Parrino Property
01.2021 - Current

Assistant Events Coordinator

Strata Community Association
03.2016 - 11.2020

Membership Manager

Strata Community Association
03.2014 - 03.2016

Foreign Rights Manager

Quarto Publishing
04.1997 - 03.2000

Administrative Assistant

English and Media Centre
11.1994 - 03.1997

Administration Manager

Laboratoires Carilene
01.1987 - 12.1990

Class 2 - Real Estate

Australian College of Professionals

Certificate of Registration - Real Estate

Australian College of Professionals

Certificate of Registration in Strata - Strata

Real Estate Training Solutions

Diploma in Tourism And Travel - Tourism And Travel Management

Cengage

Commercial Diploma -

Pigier College

Year 10 - Secondary School

Santo Tirso College

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Julia Das Dores Neto Ferreira Wylie