JULIA YON
Carlingford,NSW
Summary
Enterprise Growth Professional experienced in driving business development and strategic partnerships across diverse sectors including logistics and financial services. Achieved successful conversion of complex commercial opportunities through consultative engagement and relationship-led sales methodologies. Focused on fostering stakeholder engagement and delivering commercially viable solutions by leveraging strong communication skills and strategic prospecting.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Business Development Manager
OCS SERVICES GROUP
01.2026 - Current
- Developed and managed enterprise growth opportunities through strategic prospecting and consultative engagement with key relationships.
- Drive enterprise business development initiatives across education, commercial property, manufacturing, and integrated facilities management sectors.
- Engage executive stakeholders, procurement teams, facilities leaders, and operational decision-makers across enterprise environments.
- Built and maintained long-cycle sales pipelines using Salesforce CRM to support targeted outbound initiatives.
- Collaborated with commercial, bid, and operational teams to create tailored client solutions and effective proposal strategies.
- Support governance-heavy procurement processes involving multi-stakeholder evaluation and tender frameworks.
- Recognised internally for professional communication, strategic prospecting capability, and relationship-building skills.
Business Development Manager
HIGGINS COATINGS
11.2022 - 12.2025
- Led business development initiatives across healthcare, strata, aged care, retirement living, education, and commercial property sectors, driving growth opportunities.
- Managed business development initiatives across healthcare, strata, aged care, retirement living, education, and commercial property sectors.
- Engaged asset managers, procurement teams, property managers, and operational stakeholders to align project goals and enhance collaboration.
- Collaborated with asset managers, procurement teams, and property managers to facilitate project alignment.
- Gained internal recognition for effective lead generation, relationship management, and prospecting, contributing to sustained business growth.
Business Development Manager | Compliance & Operations
SOS COURIERS
07.2021 - 10.2022
- Developed new business opportunities through targeted lead generation and strategic outreach efforts.
- Led onboarding and compliance initiatives, streamlining processes for improved team integration.
- Managed escalated client matters, ensuring effective stakeholder communication.
- Managed escalated client matters and stakeholder communication.
Account Management & Customer Success Manager
A-ONE PROMOTIONAL PRODUCTS
08.2011 - 07.2021
- Implemented CRM systems improving customer visibility and increasing existing client spend by 20%.
- Managed strategic client relationships and supplier engagement, enhancing collaboration across diverse B2B portfolio.
- Exceeded quarterly sales targets by approximately 10%.
- Negotiated supplier agreements to secure favorable commercial outcomes.
Customer Advocacy Case Manager & Team Lead
CITIBANK AUSTRALIA
07.2007 - 07.2011
- Managed complex customer advocacy matters and resolved executive-level complaints to enhance customer satisfaction.
- Conducted service quality reviews and implemented process improvements to elevate service standards.
- Top-performing sales consultant across Citiphone Australia (2007–2008).
- Supported onboarding, mentored, and developed team members to strengthen team capabilities.
Education
Diploma of Acting -
Ensemble Acting Studios
Kirribilli 01.2000 - 06.2004
Bachelor of Arts - Political Science & History
UNSW
Kensington 01.1995 - 12.1997
Tara Anglican School For Girls
North ParramattaSkills
- Enterprise Business Development
- Strategic Partnerships
- Solution selling
- Stakeholder engagement
- Enterprise Relationship Management
- Tender development
- CRM pipeline management
- Long-Cycle Commercial Sales
- Cross-functional collaboration
- Commercial Negotiation
- Pitch delivery
- Pipeline Forecasting & Reporting
- Salesforce CRM
- Proposal development
- Lead generation
- Strategic prospecting
- Client engagement
- Market research
- Relationship management
- Negotiation strategies
- Problem solving
- Effective communication
- Relationship building
- Stakeholder management
- Team collaboration
- Presentation skills
- Performance goals
- Competitor monitoring
- Business planning
- Revenue development
- Team leadership
- Client consultations
- Pipeline development
- Operations
- Channel management
- Territory management
- Sales leadership
- Business planning
- Verbal and written communication
- Client relationship building
- Training mentoring
- Sales tracking
- Cost management
- Competitive analysis
- Growth management
- Performance metrics
- Market tracking
- Team building
- Account development
- Goals and performance
- Customer acquisition
- Business development and planning
- Prospecting
- Pipeline management
- Sales marketing
- Strategic planning
- Salesforce management
- Campaign development
- Order management
- Relationship management
- Analytics
- Stakeholder communication
- Proficient in Salesforce, Dynamics CRM, Hubspot, Apolloio, LinkedIn Sales Navigator
- Vendor management
- CRM management
- Customer qualification
- Strategic partnerships
- Relationship building and rapport
- Innovation management
- Sales channel building
- Contract negotiation expertise
- Sales presentations
- Promotional planning
- Market development
- Systems and software expertise
- Negotiations
- Sales expertise
- Account management
- Proposal writing
- Issue resolution
- Account servicing
- Referral management
- Cross-functional collaboration
- Sales pipeline management
- Client relationship management
- Governance compliance
- Market analysis
- Executive communication
- Adaptability to change
- Negotiation techniques
- Time management
- Conflict resolution
- Market trend analysis
- Territory and account management
- Relationship development
- Sales and market development
- Campaign management
- Consultative and relationship selling
- Revenue forecasting
- Research
- Market penetration
- Marketing
- Cold calling
- Decision-making
- Process improvement
- Customer service
- Market and competitive analysis
- Forecasting
- Database management
- Revenue generation
- Relationship building and management
- Closing talents
- Customer pre-qualifications
Websites
Additional Information
Fluent in Korean, Former BNI leadership committee member and Treasurer, Experienced presenting to clients virtually and in-person, Advanced experience with Salesforce, HubSpot, Dynamics CRM, Apollo.io, LinkedIn, and enterprise CRM systems
Core Capabilities
- Enterprise Business Development
- Strategic Partnerships
- Consultative Solution Selling
- Executive Stakeholder Engagement
- Enterprise Relationship Management
- Proposal & Tender Development
- Salesforce & CRM Pipeline Management
- Long-Cycle Commercial Sales
- Cross-Functional Collaboration
- Commercial Negotiation
- Presentation & Pitch Delivery
- Pipeline Forecasting & Reporting
Professional Development
- EOS / Traction Business Coaching
- DiSC Sales & Communication Training
Timeline
Business Development Manager
OCS SERVICES GROUP
01.2026 - Current
Business Development Manager
HIGGINS COATINGS
11.2022 - 12.2025
Business Development Manager | Compliance & Operations
SOS COURIERS
07.2021 - 10.2022
Account Management & Customer Success Manager
A-ONE PROMOTIONAL PRODUCTS
08.2011 - 07.2021
Customer Advocacy Case Manager & Team Lead
CITIBANK AUSTRALIA
07.2007 - 07.2011
Diploma of Acting -
Ensemble Acting Studios
01.2000 - 06.2004
Bachelor of Arts - Political Science & History
UNSW
01.1995 - 12.1997
Tara Anglican School For Girls