Summary
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
Generic

Julia D'Acunto

Executive Assistant
Concord,Australia

Summary

An agile professional support person and administrator developed through roles in Federal government, primarily in legal and regulatory settings. Actively promoting a professional image of the Australian Public Service.

Professional in client services with strong background in managing client relationships and delivering exceptional service. Expertise in problem-solving, communication, and maintaining client satisfaction. Highly adaptable, team-focused, and results-driven, with proven ability to collaborate effectively and meet evolving business needs. Valued for reliability, flexibility, and proactive approach to achieving goals.

Work History

Client Service Officer

Veterans' Review Board (VRB)
01.2024 - 01.2025
  • Managing appeal applications and Assisted Dispute Resolution (ADR) processes, in writing, over the telephone and in person
  • Providing continued quality client service to applicants some of who had significant mental health challenges
  • Positive feedback was provided in person, over the phone and through email

Executive Assistant, Project Officer, Assessor

Australian Skills Quality Authority (ASQA)
09.2022 - 11.2023
  • I worked in three different areas of the organisation in three distinctly different roles which included:
  • Executive assistance to (three different Executive Directors)
  • Project work for the Accreditation area
  • Assessor for applicants looking to become RTOs or add CRICOS to their existing RTO
  • Providing support to the Executive Director Policy & Partnership and short term for the Deputy CEO
  • Reviewing and updating data for RTOs (Registered Training Organisations) looking to be re-registered
  • Assessing initial applications to be accredited as a RTO
  • Learning and applying skills knowledge, processes and procedures for three different sections of an organisation within14 months

NSW Regional Inspectorate Administration

Comcare
08.2020 - 09.2022
  • Office administration
  • Supporting the Director ROG NSW & inspectors; including assisting inspectors with administration for major investigations
  • Working on high level projects including administration for major investigation to be taken to the CDPP Commonwealth Department of Public Prosecutions (Death in detention working with inspectors who provided information for the Royal Commission into Defence and Veteran Suicide)

Learning and Development Officer

Administrative Appeals Tribunal (AAT now ART)
08.2019 - 08.2020
  • End to end administration for all internal and external training events, from booking or organising events to providing collated feedback post event
  • Introduce and administer Linkedin Learning for all staff
  • From marketing to backend system administration
  • Proven ability to coordinate national programs, working across teams and delivering projects on budget within set timeframes

NSW Regional Inspectorate Administration

Comcare
07.2018 - 08.2019
  • Provide executive support to the Director ROG NSW and general administrative support to the wider Sydney office
  • First point of contact to visitors to the office; including external stakeholders, regular building maintenance technicians/service people, interview candidates, other regulators
  • Exceeding client expectations (coming in early or staying late for special circumstances)
  • Maintaining good relations with the two main stakeholders, the property section and building management
  • Establishing a better system of management for secure keys

Education

Bachelor of Education -

University of Newcastle
Newcastle, NSW

Skills

  • Relationship building and networking
  • Client Service
  • Research and analysis
  • Adaptability
  • Problem solving
  • Resilience
  • Microsoft Office
  • MS Teams
  • Cahoot
  • Objective
  • Content Manager (CM9)
  • QBT, HUB, Expense8
  • VRB CMS
  • Essentials
  • Office management

Hobbies and Interests

Art appreciation, Museums, Travel, Soccer, Mindfulness

Affiliations

https://www.linkedin.com/in/julia-d-acunto/

Timeline

Client Service Officer

Veterans' Review Board (VRB)
01.2024 - 01.2025

Executive Assistant, Project Officer, Assessor

Australian Skills Quality Authority (ASQA)
09.2022 - 11.2023

NSW Regional Inspectorate Administration

Comcare
08.2020 - 09.2022

Learning and Development Officer

Administrative Appeals Tribunal (AAT now ART)
08.2019 - 08.2020

NSW Regional Inspectorate Administration

Comcare
07.2018 - 08.2019

Bachelor of Education -

University of Newcastle

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Julia D'AcuntoExecutive Assistant