Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Julian Abell

Wagga Wagga,NSW

Summary

Results-driven professional with expertise in customer relationship management, logistics coordination, and compliance management. Proven ability to enhance service efficiency and ensure safety compliance across operations. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

State Operations Manager

Superior Cranes Wagga Wagga
Wagga Wagga, NSW
05.2023 - Current
  • Oversaw daily operations of crane services across regional projects.
  • Coordinated logistics for equipment delivery and maintenance schedules.
  • Managed compliance with safety regulations and industry standards.
  • Trained staff on operational procedures and safety protocols.
  • Streamlined communication between teams for efficient workflow management.
  • Implemented process improvements to enhance service efficiency and reliability.
  • Fostered teamwork and collaboration among diverse operational teams.
  • Ensured compliance with all applicable laws, regulations, policies and procedures for State operations.
  • Managed multiple projects simultaneously while ensuring timely completion within budget constraints.
  • Established key performance indicators to measure progress towards organizational objectives.
  • Negotiated contracts with vendors, suppliers, and other external partners as needed for successful completion of projects.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Formed and sustained strategic relationships with clients.

Branch Manager

Coates Hire Wagga Wagga
Wagga Wagga, NSW
11.2009 - 04.2023
  • Supervised daily operations and team activities in rental equipment branch.
  • Managed inventory levels to ensure availability of rental equipment.
  • Trained staff on customer service standards and safety procedures.
  • Coordinated equipment maintenance schedules to maximize operational efficiency.
  • Developed relationships with local businesses for rental opportunities and partnerships.
  • Implemented company policies to enhance workplace safety and compliance.
  • Resolved customer inquiries and concerns to improve satisfaction levels.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Monitored financial performance of the branch on a monthly basis.
  • Resolved escalated customer complaints in a timely manner.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Participated in community events to promote brand awareness.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Analyzed competitors and market trends to facilitate business growth.

Education

Diploma of Business Management

New England Management Development
Armidale, NSW
09-2014

High School Diploma -

Mount Austin High School
Wagga Wagga
11-1992

Skills

  • Customer relationship management
  • Logistics coordination
  • Compliance management
  • Team collaboration
  • Contract negotiation
  • Problem solving
  • Effective communication
  • Strategic planning

Affiliations

  • Wagga local with young family that prides himself in being that good guy willing to help out.

Accomplishments

  • Exceeded 2nd-year sales at Superior Cranes Wagga, showing growth of 207%
  • Successfully negotiated four Tier One contracts locally from four tenders for crane hire
  • Increased sales, profit, and customer loyalty at Coates Hire Wagga over my 14-year tenure
  • Awarded the Go Hire State Award for 2014 for excellence in sales.

Timeline

State Operations Manager

Superior Cranes Wagga Wagga
05.2023 - Current

Branch Manager

Coates Hire Wagga Wagga
11.2009 - 04.2023

Diploma of Business Management

New England Management Development

High School Diploma -

Mount Austin High School

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Julian Abell