Julian Ennew
Sydney
Summary
Qualified product manager with comprehensive background in product management and development. Successfully led product launches and enhancements, ensuring alignment with market needs and customer expectations. Demonstrated proficiency in cross-functional collaboration and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Product Specialist
Helia Mortgage Insurance
03.2023 - Current
- Spearheaded successful product development launches, increasing Helia's product offering across a range of previously uninsured lending options, including SMSF, Sharia, non-resident, and alternative documentation lending.
- Developed various support tools for Helia's marketing team (including award winning online calculators) to ensure Helia was at the forefront of the lending industry
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns ensuring Helia's product suite remained fit for the ever-changing market.
Product and Pricing Analyst
Helia Mortgage Insurance
03.2022 - 04.2023
- Identified multiple product expansion opportunities, across new and existing customers
- Led product development efforts with cross-functional teams (including technology, risk legal, finance, and operations teams), from initial ideation through post-launch adjustments
- Structured products with a risk mindset
- Supported Helia's transition from a waterfall approach into an Agile product development approach
- Managed ongoing product strategy and backlog to ensure initiatives and development efforts were prioritised as appropriate
- Successfully managed the acquisition of new customers, from initial prospecting conversations to final onboarding
- Supported Helia's marketing team to ensure all external product communications met requirements
- Additionally provided analytical and modelling support to ensure campaigns, tools, and calculators were of the highest possible standards
- Completed sophisticated pricing analysis to ensure risks are appropriately accounted for, and returns are at the required level
Commercial Administrator
Datacom Connect
05.2019 - 01.2020
- Business acumen and understanding of operations from strategic overview to day-to-day business functions
- Supported ongoing business operations, ensuring licensing, and other financial inputs are adequately prepared
- Engaged with the upper management team to ensure transparency of financial result
- Collaborated with directors to drive and influence decision making on cost-saving process and management of cash flow
- High level of technical expertise, particularly Microsoft Excel
- An ability to be flexible and work on multiple projects from multiple areas of the business
- Designing and implementing the improvement and optimisation of business processes
- Working with project teams to ensure project requirements are delivered in an accurate and timely manner
Work Force Analyst
Datacom Connect
12.2017 - 05.2019
- Pulling data and creating reports on contact centre statistics, on a daily, weekly, and monthly basis
- Reported and analysed call volume data to meet business requirements and client expectations
- Worked with service delivery teams to identify areas of inefficiencies and performed root cause analysis to improve overall customer experience frameworks
- Processing, managing, and analysing high detailed, large data sets
- High level of analytical and critical reporting skills
- Client Relations management - Building and maintaining relationships with key stakeholders in large clients
- Engaged with internal stakeholders to ensure expectations are correctly set
- Influencing and driving decision-making for long-term planning with management teams
Education
Bachelor of Commerce - Economics
Macquarie University
Sydney, NSW11.2021
Skills
- Agile Product Management
- Product Management
- Product Design
- Product Strategy
- Risk Management
- Leadership and Management
- Stakeholder Relations
- Requirements Gathering
- Customer engagement
- Data collection & research
- Pricing strategy
Timeline
Product Specialist
Helia Mortgage Insurance
03.2023 - Current
Product and Pricing Analyst
Helia Mortgage Insurance
03.2022 - 04.2023
Commercial Administrator
Datacom Connect
05.2019 - 01.2020
Work Force Analyst
Datacom Connect
12.2017 - 05.2019
Bachelor of Commerce - Economics
Macquarie University
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