Office 365
Julian Gaylor
Business Operations
Burwood,VIC
Summary
Detail-oriented and positive Operations Manager with 12 years of Strategic operational experience in business and club settings. An expert in developing strong and specific long and short term goals through innovation while supporting the vision of the organisation. Offering integrity, a strong work ethic and sound judgement skills. A passionate golfer who wants to grow the game and see men and women of all ages fall in love with golf in the same way.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Business Operations Manager
Happy HR
Melbourne , VIC
2018.12 - Current
- Reviewed company's general strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost client acquisition and drive referrals due to excellent service resulting in new customer relationships.
- Worked in tandem with Client Success Team to better understand business process and initiate improvements, helping company achieve goals.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Reviewed and optimised workplace processes to reduce time and CRM accuracy errors by 70%
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and positive customer care methods.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Spearheaded projects by coordinating with Strategic Partners to support increased referrals.
Golf Club Member Retention Analyst
Private
Melbourne , Vic
2021.01 - 2021.03
- Analysed personal and playing data of all club members (Past and present) to determine traits and patterns of behavior that leads to cancellation.
- Reviewed and shaped data into meaningful and easy to understand visualisations.
- Presented findings to board and gave strong strategic suggestions on how to retain members with anticipated retention increase of 25%.
Operations Manager
Spartans Gym
Kilsyth , Vic
2014.01 - 2018.11
- SBuilt, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Increased secondary spend by 1100%
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Planned and organised activities, details and timelines for in-house promotional events.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Business Analytics And Visualisation - Data Analytics & Finance
RMIT University
Melbourne, VIC 2020.10 - 2021.02
Bachelor of Science - Exercise Science & Human Movement
University Of Ballarat
Ballarat, VIC 2004.02 - 2007.10
Skills
Project Management
Software
Tableau
CRM Management
Trello
Timeline
Golf Club Member Retention Analyst
Private
2021.01 - 2021.03
Business Analytics And Visualisation - Data Analytics & Finance
RMIT University
2020.10 - 2021.02
Business Operations Manager
Happy HR
2018.12 - Current
Operations Manager
Spartans Gym
2014.01 - 2018.11
Bachelor of Science - Exercise Science & Human Movement
University Of Ballarat
2004.02 - 2007.10