Julian Risoli
Pascoe Vale,VIC
Summary
Dynamic retail professional with a proven track record at JD Sports, excelling in customer engagement and upselling strategies. Recognized for strong communication skills and adaptability, fostering loyalty and rapport with diverse clientele. Committed to enhancing team performance and achieving sales goals through effective coaching and organizational practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant and BOH Team Member
JD Sports
11.2020 - Current
- Trained and supervised new employees to use selling strategies and apply best practices. Coached team on effective upselling and cross-selling methods.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
Assistant Soccer Coach
Strathmore Secondary College
05.2019 - 11.2019
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted good sportsmanship with competing teams on- and off-field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Prepared athletes for special competitions and tournaments.
Retail Assistant
Collect Clothing
12.2018 - 03.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Restaurant Waiter
Reggio Calabria Club
02.2017 - 12.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Health Sciences - Health, Wellbeing And Performance
La Trobe University
Melbourne, VIC11-2024
Victorian Certificate of Education -
Strathmore Secondary College
Strathmore, VIC11.2019
Skills
- Organizational Policies
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Effective Customer Communication
- Dispute Mediation
- Engaging with Diverse Customers
- Team Cooperation
Accomplishments
Certificate of Proficient award in Dante Allegeri oral Competition
Certification
Victorian Certificate of Education
Timeline
Retail Sales Assistant and BOH Team Member
JD Sports
11.2020 - Current
Assistant Soccer Coach
Strathmore Secondary College
05.2019 - 11.2019
Retail Assistant
Collect Clothing
12.2018 - 03.2019
Restaurant Waiter
Reggio Calabria Club
02.2017 - 12.2018
Bachelor of Health Sciences - Health, Wellbeing And Performance
La Trobe University
Victorian Certificate of Education -
Strathmore Secondary College
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