Julian Smith
Frankston,VIC
Summary
Dynamic professional with a proven track record in customer service and database management, notably at GKR Karate. Excelled in building relationships and enhancing member satisfaction through effective administration support and strategic marketing efforts. Skilled in documentation and verbal communication, achieving significant improvements in membership engagement and operational efficiency.
Overview
10
10
years of professional experience
Work History
Membership Consultant
GKR Karate
Cranbourne, Victoria
12.2023 - Current
- Acquired new customers through social media, grassroots marketing efforts, and new member orientations, achieving increase.
- Created membership profiles and customer payment agreements with GKR Karate.
- Resolved member concerns regarding payments, training availability, and any other matters that students have regarding their membership.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.
Club Manager
Risky Kids
Frankston, Victoria
04.2023 - 08.2023
- Face-to-face member services role, managing inquiries regarding payments and class schedules.
- Provided excellent customer service by promptly responding to inquiries from members.
- Oversaw club schedule and planned events in advance to achieve organized operations.
- Communicated with customers to convey information about events or activities.
- Calculated payroll by recording employee hours worked and approved time off requests.
- Assigned tasks and work hours to staff.
- Marketed and highlighted social events by coordinating with internal teams.
GKR Karate
Membership Consultant
Frankston, Victoria
04.2019 - 02.2023
- Performed administrative duties, such as membership data entry and processing payments.
- Reported on student progress, satisfaction, and special requests to supervisors to assist in the implementation of process improvements, increasing member satisfaction
- Invited individuals of all ages and fitness levels to participate in classes.
- Provided personal availability before and after instructional sessions to address student needs, answer questions and meet guests.
- Received student payments and placed orders for sparring gear, uniforms, weapons and martial arts literature.
- Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.
Enquiry Officer
Telecommunications Industry Ombudsman
Docklands, 3008
05.2017 - 04.2019
- Reported on consumer concerns regarding their telecommunications service provider.
- Submitted detailed reports to service providers to take action.
- As a standard process, received and actioned weekly feedback from management to ensure continual improvement in reporting and delivering a high level of customer service.
Tax Accountant
Michael & Nixon
Malvern East, Victoria
11.2014 - 11.2016
- Supplied clients with a high level of customer support and advise that requested detailed administrative work for regulatory reporting
- Assisted clients with personal and corporate tax issues.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Accurately filed federal and state income taxes for large organization following strict deadlines.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Education
Graduate Certificate - Accounting
Monash University
Caulfield, VIC07-2015
Bachelor in Business - Management
Monash University
Frankston, VIC10-2002
Skills
- Documentation
- Customer service
- Administration Support
- Database management
- Relationships and rapport
- Reception management
- Health and Safety Management
- Verbal and written communication
References
References available upon request.
Timeline
Membership Consultant
GKR Karate
12.2023 - Current
Club Manager
Risky Kids
04.2023 - 08.2023
GKR Karate
Membership Consultant
04.2019 - 02.2023
Enquiry Officer
Telecommunications Industry Ombudsman
05.2017 - 04.2019
Tax Accountant
Michael & Nixon
11.2014 - 11.2016
Graduate Certificate - Accounting
Monash University
Bachelor in Business - Management
Monash University
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