Summary
Overview
Work History
Education
Skills
References
Timeline
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Julian Westerweel

Mooloo,QLD

Summary

After 5 years of owning my own business in Beerwah, i am currently looking to use my experience managing peoples performance in a more stable role for my future.


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Overview

7
7
years of professional experience

Work History

Owner/Operator

Westerweel Strength And Fitness
08.2018 - 08.2023
  • Managed day-to-day business operations.
  • Coordinated personalised programming and services for 400+ local clients over 5 years
  • Integrated partially with Management of Beerwah Plus Fitness til 2021, assisting with sales and member services.
  • Organised large scale events each year (Challenges, Competitions)


Customer Services Solutions Manager

AT&T Mobility
01.2017 - 06.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolutions
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Excellent Customer Service record (rated by Randomly assigned customers)

Education

Bachelor of Science - Sports And Exercise

University of The Sunshine Coast
Sunshine Coast, QLD
02.2016

Skills

  • Data Driven
  • Customer Relations
  • Project Management
  • Coaching and Mentoring

References

Oliver Jowett - Member Services Plus Fitness Beerwah 2022/23 - +61 488 221 356

Lucas Redshaw - Runescape enthusiast - (unsure if he is able to work mobile devices)

Timeline

Owner/Operator

Westerweel Strength And Fitness
08.2018 - 08.2023

Customer Services Solutions Manager

AT&T Mobility
01.2017 - 06.2018

Bachelor of Science - Sports And Exercise

University of The Sunshine Coast

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Julian Westerweel