Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JULIANA CEZAR

Wellard,WA

Summary

A hardworking and passionate job seeker with solid organisational skills eager to secure an entry-level retail assistant position. Ready to help the team achieve company goals. Customer-focused professional with a successful 8-year career in the fast food sector. Dedicated professional with demonstrated customer service, time management and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Maintains organised, clean, and safe work areas with diligent attention to essential details.

Overview

8
8
years of professional experience

Work History

Assistant Shift Manager

McDonald’s
12.2015 - Current
  • Simplified project management processes using task management tools.
  • Developed strong customer relationships, leading to increased brand loyalty and repeat business.
  • Ensured cleanliness and organisation of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved customer satisfaction by promptly addressing concerns and providing exceptional service.

Education

Cert IV in Preparation of Health and Nursing Studies -

North Metropolitan Tafe
Mount Lawley
03.2021

Cert III in Retail -

McDonald’s Registration Training Organization
Mike Makina Training Centre
01.2019

Skills

  • Excellent listener and communicator who efficiently conveys information verbally and in writing
  • Ability to build trust with managers and employees and people from diverse backgrounds and ethnicities
  • Ability to make decisions, be accountable, meet/exceed goals, and achieve high-quality results
  • Displaying flexibility in varied workplaces with “can do” attitude
  • Prioritising workload through careful planning and use of initiative
  • Ability to communicate with people from different backgrounds to ensure the job is completed efficiently and to the highest standard
  • Team Development
  • Handling Customer Complaints
  • Punctual and Reliable
  • Team leadership
  • Customer service focus
  • Delegation capabilities

References

  • Gillian Evangelista, Melville McDonald’s, Shift Manager, 0466471330, gillianchancee@yahoo.com
  • Jem Robin Carinan, Melville McDonald’s, Shift Assistant Manager, 0450909598, jemcarinan00@gmail.com

Timeline

Assistant Shift Manager

McDonald’s
12.2015 - Current

Cert IV in Preparation of Health and Nursing Studies -

North Metropolitan Tafe

Cert III in Retail -

McDonald’s Registration Training Organization

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JULIANA CEZAR