Juliana Santos
Wollongong,Australia
Summary
Motivated and results-driven professional with a diverse background, offering strong problem-solving, communication, and organizational skills. Adept at managing multiple priorities, building relationships, and adapting to new challenges. Known for delivering high-quality work, collaborating effectively with teams, and contributing to the achievement of organisational goals. Committed to continuous learning and growth while consistently striving for excellence in all aspects of work.
Overview
7
7
years of professional experience
Work History
Head Chef
Ariel's Figtree
07.2023 - Current
- Place orders to restock items before supplies ran out.
- Manage food costs effectively with careful menu planning, accurate portion control.
- Hire, manage, supervise and train kitchen staff.
- Assist with menu development and planning.
- Work closely with front-of-house staff to facilitate excellent customer service.
- Optimize kitchen layout for maximum efficiency, enabling faster preparation times without sacrificing food quality.
- Encourage a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Preparation of meals from scratch using authentic, popular recipes to generate repeat business.
All Rounder/Kitchen Cook
Royal Bakery
09.2022 - 07.2023
- Developing strong customer service skills by providing efficient and accurate service
- Handling customer complaints and inquiries in a polite and efficient manner
- Answering customer phone calls and appropriately addressed questions and complaints
- Committing to delivering excellent customer service while working in a fast-paced environment
- Utilising POS systems to process customers orders
- Performing opening and closing procedures, such as counting cash register, restocking, and cleaning
- Preparing meals and serving drinks.
Shift Leader/Manager
Tradicional Cakes
07.2017 - 05.2022
- Company Overview: (Pastry/Coffee Shop)
- Answered customer phone calls and correctly attended questions and complaints
- Resolved customer complaints in a timely and professional manner
- Trained and supervised new staff members
- Made employees rosters and made staff adjustments to get shifts covered
- Committed to delivering excellent customer service while working in a fast-paced environment
- Established and maintained positive and professional employee relationships
- Monitored stock levels and placed orders as needed
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
Education
Advanced English -
TAFE
Wollongong, NSW06.2023
Diploma - Physiotherapy
Institute Medicina Tradicional
01.2013
High School -
Collage D.Dinis
01.2012
Skills
- Quick Learner
- Active Listening
- Passion for Customer Service and Assistance
- Problem-Solving
- Good Computer and IT Skills
- Multitasking
- Adaptable and Flexible to New Environments
- Teamwork and collaboration
- Trustworthy
- Calm and Patient
- Attention to detail
Languages
English
Portuguese
Timeline
Head Chef
Ariel's Figtree
07.2023 - Current
All Rounder/Kitchen Cook
Royal Bakery
09.2022 - 07.2023
Shift Leader/Manager
Tradicional Cakes
07.2017 - 05.2022
Diploma - Physiotherapy
Institute Medicina Tradicional
High School -
Collage D.Dinis
Advanced English -
TAFE
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