Juliana Gomes De Melo Rodrigues
Kookabookra,Australia
Summary
Adaptable professional with a proven track record of quickly mastering new skills and adjusting to diverse environments. Strong work ethic and exceptional interpersonal skills contribute to effective collaboration and independent work. Able to work independently, including remotely, and collaboratively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Services Employee - Hotel Services
MCLEAN CARE KOLORA
Guyra, Australia
04.2023 - Current
- Performed cleaning, laundry, kitchen duties, and infection control duties.
- Supported residents with dietary needs and preferences.
- Assisted with leisure and lifestyle activities, encouraging social engagement and well-being.
- Provided administration support, covering duties during administrative staff leave (including basic office tasks, documentation, and coordination support).
- Worked collaboratively with nursing and care teams to ensure quality care delivery.
Travel Agent
VANILDA VIAGENS
Palmas, Brazil
08.2021 - 10.2022
- Developed strong relationships with suppliers and service providers.
- Resolved client inquiries and issues promptly to ensure satisfaction.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Selling holidays and insurance.
- Preparing promotional materials and displays.
- Providing advice about visas or passports.
- Managing budgets.
- Coordinated travel itineraries for clients, ensuring personalized experiences.
- Provided expert advice on destinations, accommodations, and activities.
- Managed bookings and reservations using industry-standard software systems.
- Processed payments from clients via cash or credit cards.
Administrative officer
OPTICS BRAZIL
Palmas, Brazil
07.2019 - 11.2019
- Updated and maintained financial spreadsheets of daily transactions.
- Prepared balance sheets by tracking and reconciling bank statements.
- Processed regular tax payments and customer invoices using the available system.
- Managed administrative tasks and office supplies for efficient operations.
- Developed and maintained filing systems for easy access to documents.
- Scanned documents into electronic format for storage in database systems.
- Compiled monthly expense reports for senior management review.
General Airport Agent
LATAM AIRLINES
Palmas, Brazil
06.2017 - 01.2019
- Managed activities, paperwork, and computer entries related to boarding and/or deplaning of passengers.
- Ensured compliance with safety regulations and company policies.
- Assisted customers with connecting flight information.
- Coordinated gate departures and arrivals of aircrafts.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Coordinated with internal resources to ensure any problems that arise were resolved within a target timeframe.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Receptionist
OPHTHALMOLOGY CLINIC
Palmas, Brazil
11.2014 - 04.2016
- Directed guests upon arrival and assisted them by resolving their queries.
- Maintained patient records with accurate entries in the system.
- Coordinated with other receptionists to ensure proper and error-free scheduling and processing of patients.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Processed insurance claims and verified patient eligibility for services.
- Managed office supplies and ensured clinic equipment was well-maintained.
- Scheduled and confirmed appointments.
Education
Some College (No Degree) - Certificate III in Individual Support
LEAD RTO
Maitland12-2025
Year 12 -
Colegio Estadual Dom Alano
Palmas, BrazilSkills
- Customer relations
- Infection control
- Office administration
- Time management
- Attention to detail
- Team collaboration
- Microsoft office
- Basic math
- Remote office availability
- Customer service
- Administrative tasks
- Adaptability
Certification
World Wide English (Beginner to Intermediate), TAFE NSW
Flight attendant, CEAB
Certificate III in Individual Support, LEAD
First Aid
Flight attendant, CEAB
Certificate III in Individual Support, LEAD
First Aid
References
- Sophia Colb, +61 0493 462 081, matthewsophia@yahoo.com
- Ashley Bourke, +61 0499 410 835, Ashleybourke1990@gmail.com
Personal Information
Nationality: Brazilian
Australian Permanent Resident – Full work rights
Timeline
Care Services Employee - Hotel Services
MCLEAN CARE KOLORA
04.2023 - Current
Travel Agent
VANILDA VIAGENS
08.2021 - 10.2022
Administrative officer
OPTICS BRAZIL
07.2019 - 11.2019
General Airport Agent
LATAM AIRLINES
06.2017 - 01.2019
Receptionist
OPHTHALMOLOGY CLINIC
11.2014 - 04.2016
Some College (No Degree) - Certificate III in Individual Support
LEAD RTO
Year 12 -
Colegio Estadual Dom Alano