Juliana Igwabi

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Boosted earnings through efficient route planning and strategic scheduling of rides.
• Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
• Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
• Adhered to all safety regulations and traffic laws while driving.
• Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
• Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
• Inspected vehicles to confirm safe and fully-functioning working condition.
• Delivered passengers to destinations safely and on time.
• Helped passengers with luggage, collected fares and politely answered questions.

• Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
• Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
• Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
• Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
• Organized records of vehicles, schedules and completed orders.

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• Accurately process stock in line with department objectives. This included Inbound which receives and process stock into internal totes.
  Warehousing which stores and replenishes internal tote stock holdings.
  Picking & Packing for both online customers and City Beach stores.
  Dispatch for both online customers and City Beach stores.
• Handle product with care and ensure items are placed in cartons/totes safely and securely.
• Follow directions from an RF scanner and be able to differentiate product types and barcodes.
• Ensure orders are packed to arrive to stores on time and in excellent condition.
• Organise and sort cartons/totes on shelving and pallets, neatly and securely.
• Utilise equipment such as trolleys, box cutters, and held tape dispensers, pallet jacks and pallet wraps.

• Built and packed boxes for shipment.
• Kept work areas neat, clean, and properly sanitized.
• Maintained high safety standards with routine equipment checks and proper handling techniques.
• Contributed to company growth by meeting or exceeding production goals on a regular basis.
• Mixed batches according to standardized preparations.