Juliana Puerto
Sydney,Australia
Summary
Highly organized and detail-oriented professional with 5 years of experience in managing operations, supporting teams, and optimizing administrative processes. Proven track record of enhancing efficiency through effective scheduling, document management, and communication. Adept at coordinating events, handling confidential information, and streamlining workflows to support organizational goals. Demonstrates exceptional problem-solving skills, a strong commitment to service excellence, and the ability to adapt in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Venue Manager
Fortress Sydney
2023.04 - Current
- Adhere to health and safety regulations, including crowd control and emergency procedures
- Gather feedback from clients and guests to improve future events and operations
- Track and process invoices, payments, and financial transactions related to events and venue operations
- Maintain accurate records of events, contracts, and financial transactions
- Prepare reports on venue usage, event success, and other relevant metrics
- Support and manage venue staff, including scheduling and training
- Support the venue manager in ensuring that all aspects of event planning and execution run smoothly, while also handling various administrative and operational tasks
- Create and manage staff schedules to ensure adequate coverage for events and daily operations
- Facilitate communication between different departments and team members to ensure smooth operations
- Prepare detailed reports on event outcomes, including attendance, revenue, and client feedback
- Monitor inventory levels of office and event supplies, and place orders as needed
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Bartender
House Canteen
2022.08 - 2023.04
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bar Supervisor
The watershed hotel
2021.03 - 2022.08
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Duty Manager
Opera Kitchen
2017.10 - 2021.02
- Supervise the venue's daily operations to ensure everything runs smoothly and efficiently
- Oversee staff performance, including delegating tasks, managing shifts, and providing support as needed
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Directed training and retraining of employees to boost performance and enhance business results
- Supervised site investigations reported issues and escalated those that required further assistance
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day
- Performed opening and closing duties, printing sales reports setting up for incoming shift, preparing cash drawers and taking inventory
- Ensure that the venue is clean, well-maintained, and prepared for events
- Address customer inquiries, complaints, and special requests, ensuring a high level of satisfaction
- Resolve any issues that arise during events or daily operations, acting as the point of contact for guests and staff
- Oversee the setup and execution of events, ensuring all arrangements meet client specifications
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Skills
- Time management
- Data entry
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Staff Management
- Operations Management
- Staff hiring
References
- Gabriela Garay, People & Culture Manager, Fortress Sydney, gaby@fortress.games, 0414499343
- Adam Hodge, Director Of Operations, Fortress Sydney, adam@fortress.games, 0427818346
- Will Katoa, General Manager, The Watershed Hotel, 0434496428
- Laura Birrati, Manager, Opera Kitchen, 0466430052
Languages
Spanish
Native or Bilingual
Timeline
Assistant Venue Manager
Fortress Sydney
2023.04 - Current
Bartender
House Canteen
2022.08 - 2023.04
Bar Supervisor
The watershed hotel
2021.03 - 2022.08
Duty Manager
Opera Kitchen
2017.10 - 2021.02
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