Juliana samia
Melbourne,VIC
Summary
- Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to growth.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Mina Slewa
Melbourne, Victoria
01.2024 - Current
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Food Service Worker
gassiah neshar
Melbourne, Victoria
11.2019 - Current
- Properly stored all leftover food items after each shift.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained accurate records of sales transactions for end-of-day reports.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Restaurant Manager
sam
Melbourne, Victoria
06.2023 - 08.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved conflicts among employees in an effective manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Bachulars of Nursing - Nursing
Rmit Univercity
Bundoora, VIC12-2024
Skills
- Patient Registration
- Patient callbacks
- Appointment management
- Electronic Medical Records
- Appointment Setting
- Office Administration
- Work Planning
- Mentoring
- Coaching
- Complaint resolution
- Team Supervision
- Safety
- Staff Training
- People Management
- Goal Setting
- Team Collaboration
- Patient support
- Taking and Recording Vital Signs
- Patient Care
- Mobility Assistance
- Vital signs monitoring
- Flexible Schedule
- Patient Assessments
- Patient Education
- Compassionate communication
- Quick learner
- fast base worker
- Multi tasking
- Leader
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Medical Receptionist
Mina Slewa
01.2024 - Current
Restaurant Manager
sam
06.2023 - 08.2024
Food Service Worker
gassiah neshar
11.2019 - Current
Bachulars of Nursing - Nursing
Rmit Univercity
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