JULIANA VARGAS

Housekeeping Manager

Ozone Hospitality.

Victoria Hotel, September 2, 2024 – Present.

In charge of 371 rooms.

• Lead and manage a team of housekeeping staff in the day-to-day operations of the department.
• Oversee room cleaning, public area maintenance, and laundry services, ensuring adherence to quality and service standards.
• Implement operational procedures to maintain efficiency, while optimizing staffing schedules and departmental budgets.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, presentation, and compliance with safety regulations.
• Collaborate with other departments, including the front desk and maintenance, to ensure seamless operations and guest satisfaction.
• Maintain an inventory of cleaning supplies and equipment, order supplies as necessary, and manage cost-control measures.
• Provide training and development opportunities to staff, promoting a culture of continuous improvement.
• Handle guest complaints and special requests related to housekeeping services with professionalism and care.

Housekeeping Manager

AHS Company.

The Savoy hotel
Ibis Kingsgate Hotel
August 2022 – June 2024
In charge of 215 rooms

• Managed the housekeeping team in a hotel with 215 rooms, ensuring all guest rooms were prepared to the highest standards.
• Supervised and trained housekeeping staff in cleaning techniques, safety protocols, and customer service.
• Conducted inventory checks and ordered cleaning supplies, ensuring cost efficiency and resource availability.
• Ensured all public areas, guest rooms, and back-of-house areas were cleaned and well maintained daily.
• Assisted in budgeting, forecasting, and achieving departmental cost control targets.
• Provided exceptional service by handling guest inquiries and complaints promptly and professionally.
• Supported in coordinating with the maintenance team to address any room or facility issues impacting guest satisfaction.
• Handle different hotel system Protel, opera, Hub os, Employment hero, Tanda
• Team Leadership and Staff Management
• Quality Control and Standard Operating Procedures.
• Inventory Management and Cost Control.
• Time Management & Multitasking
• Guest Satisfaction and Complaint Resolution
• Training and Development
• Health and Safety Compliance.
• Strong Communication & Interpersonal Skills
• Hotel Property Management Software (PMS).
• Attention to Detail and Organizational Skills.