Juliana Xu
Carlingford,NSW
Summary
Accomplished Customer Service Coordinator/Purchasing Support Specialist at PARISI Bathware, adept in logistics management and problem-solving. Excelled in complaint handling, ensuring swift resolutions and enhancing customer loyalty. Proficient in Microsoft Excel, streamlined inventory processes, significantly reducing holding costs. Demonstrated exceptional time management and attention to detail, driving customer satisfaction and operational efficiency. Managing 60% of the total portfolio of the business and holding biggest commercial account within the portfolio.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator/Purchasing Support Specialist
PARISI Bathware
09.2021 - Current
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Processed purchase orders and invoices in accordance with company procedures.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Night Auditor
Accor Group
02.2019 - 09.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
Advanced Diploma - Accounting
Sydney School of Business And Technology
Sydney, NSW07-2015
Skills
- Account Management
- Complaint Handling
- Customer Focus
- Logistics Management
- Warranty claims processing
- Microsoft Outlook, Word, and Excel
- Work Prioritization
- Meticulous attention to detail
Languages
Chinese (Mandarin)
Native or Bilingual
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Coordinator/Purchasing Support Specialist
PARISI Bathware
09.2021 - Current
Night Auditor
Accor Group
02.2019 - 09.2021
Advanced Diploma - Accounting
Sydney School of Business And Technology
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