Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Juliann Harvey

South Bunbury,WA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Coordinator

There With Care Support Solutions
10.2020 - Current
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.

Customer Service Cashier

Kmart
08.2020 - 10.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Collaborated with team members to ensure smooth operations during peak hours.

Fast Food Cashier

KFC
04.2017 - 07.2019
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.

Cashier

Mangles Corner Store
02.2017 - 05.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Babysitter

Family Friends & Others
01.2016 - 01.2017
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

White Card - Construction Trades

Stark Training
Bunbury
10.2022

Western Australian Certificate of Education - High School

Newton Moore Senior High School
Bunbury, WA
11.2020

Cert II - Government

Aspire Training
Bunbury
10.2019

Cert III - Retail

KFC
Bunbury
10.2019

Skills

  • Information Collection
  • Consulting
  • Administrative Leadership
  • Data Entry
  • Staff Supervision
  • Document Management
  • Contract Management
  • Financial Management
  • Scheduling and Calendar Management

Accomplishments

In 2020 I graduated with the Western Australia Aboriginal Education Award

Timeline

Coordinator

There With Care Support Solutions
10.2020 - Current

Customer Service Cashier

Kmart
08.2020 - 10.2020

Fast Food Cashier

KFC
04.2017 - 07.2019

Cashier

Mangles Corner Store
02.2017 - 05.2017

Babysitter

Family Friends & Others
01.2016 - 01.2017

White Card - Construction Trades

Stark Training

Western Australian Certificate of Education - High School

Newton Moore Senior High School

Cert II - Government

Aspire Training

Cert III - Retail

KFC

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Juliann Harvey