Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Peters

Innaloo

Summary

A proactive and results-driven professional with a strong and passionate background in food safety, quality assurance, and stakeholder engagement. With experience in roles within the Fonterra Co-operative and an academic background in Applied Science (Food Tech. Specifically), I have a great understanding of food safety standards, regulatory compliance, and effective problem-solving. Skilled in collaborating with cross-functional teams, providing training, and ensuring that quality standards are consistently met. With a keen attention to detail and the ability to work independently, I am committed to driving continuous improvement and achieving operational excellence in every project I undertake. I am now looking to bring my skills and expertise to a dynamic team where I can contribute to the success of quality and food safety initiatives.

Overview

4
4
years of professional experience

Work History

Milk Quality Advisory Support

Fonterra
05.2024 - 02.2025
  • Primary point of contact for a wide range of milk quality issues that included supporting farmers in line with national regulations, to assist with on farm issues/queries contributing to poor milk quality or food safety issues.
  • Liaised with key business partners (Milk Quality Managers, Milk Assurance and Specialty milks) to develop and deliver food safety and/or milk quality programs through the wider Fonterra Service Centre, to assist with on farm issues/queries contributing to milk quality or food safety issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions when informed of milk quality/food safety issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Farmer Support Specialist

Fonterra, Farm Source
04.2023 - 05.2024
  • Assisted customers and farmers through outbound and inbound phone calls, webchats and emails.
  • Gained the Planning & Dispatch SME role – developing and delivering training programs to the wider Fonterra Service Center.
  • Areas of support include tanker collections, milk quality inbound queries, shares, card queries, digital queries etc.
  • Working alongside multiple business units to get great outcomes for our farmers and customers.

Lab. Technician

Hills Laboratories
12.2021 - 12.2022
  • Water Sampling
  • Sample preparation
  • Inoculation & Incubation of samples
  • Data Analysis & Reporting

Café Assistance

Capers Café + Store, Rotorua
12.2020 - 07.2022
  • Provided excellent customer service
  • High standards of personal hygiene.
  • Relayed and prepared food and beverage orders
  • Stocking pastry displays and other inventory
  • Cleaning the facility
  • Demonstrated accuracy in cashiering, cash handling, and credit card processing

Education

NZ Diploma of Applied Science - Level 5

WINTEC
Hamilton, NZ
12.2022

NCEA Level 3 - gained Achievement Level

John Paul College
Rotorua, NZ
01.2017

Skills

  • Knowledge of SOP and GMP standards
  • Food regulatory compliance expertise
  • Compliance-focused training development
  • Subject matter expert in transport planning
  • Customer support expertise
  • Office management skills
  • Exhibit effective communication
  • Record and file management
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities

Timeline

Milk Quality Advisory Support

Fonterra
05.2024 - 02.2025

Farmer Support Specialist

Fonterra, Farm Source
04.2023 - 05.2024

Lab. Technician

Hills Laboratories
12.2021 - 12.2022

Café Assistance

Capers Café + Store, Rotorua
12.2020 - 07.2022

NZ Diploma of Applied Science - Level 5

WINTEC

NCEA Level 3 - gained Achievement Level

John Paul College
Julianna Peters