Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianne Cook

Kenton Valley

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Children's Services Supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 10 + years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.

Overview

17
17
years of professional experience

Work History

Youth Worker

HenderCare
08.2019 - Current
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Collaborated on program operations and relayed participant feedback for improvements.
  • Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
  • Taught clients to relate socially through use of daily routines and activities.
  • Completed clear and concise documentation of youth behavior and actions.

Hospitality Worker

Lobethal Hotel
02.2007 - 02.2019
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Increased customer service ratings significantly through personable service.

Education

HLTAID010, HLTAID009, HLTAID011 - First Aid.

Firstaidpro
Adelaide, SA
09.2022

Certificate IV - Youth Worker

ICM Training
Open Colleges
08.2019

Advanced Gaming - Gaming Machines

Australian Hotels Association
Adelaide, SA
2018

RSA - Liquor Licensing Laws

Hospitality Industry Training
Adelaide, SA
2009

Skills

  • Activity Implementation
  • Educational Activities
  • Program Support
  • Personal Hygiene Support
  • Independent Living
  • Educational Settings
  • Safety Monitoring
  • Supervising Residents
  • Community Outreach Programs
  • Permanent Placement
  • Client Intakes
  • Support Residents
  • Safety and Risk Assessments
  • Mental Health Crisis Response
  • Case File Management

Timeline

Youth Worker

HenderCare
08.2019 - Current

Hospitality Worker

Lobethal Hotel
02.2007 - 02.2019

HLTAID010, HLTAID009, HLTAID011 - First Aid.

Firstaidpro

Certificate IV - Youth Worker

ICM Training

Advanced Gaming - Gaming Machines

Australian Hotels Association

RSA - Liquor Licensing Laws

Hospitality Industry Training
Julianne Cook