Julianne Ducaj
Colonel Light Gardens,SA
Summary
Dedicated and results-driven professional committed to optimising operations and driving organisational efficiency. Strong ability to make independent decisions and exercise sound judgment, consistently contributing to company success. Expertise in building and nurturing relationships with diverse stakeholders. Equipped with exceptional leadership skills and proactive planning abilities, ready to take on new challenges and deliver outstanding results.
Overview
6
6
years of professional experience
Work History
Assistant Director
Department of Employment and Workplace Relations
01.2024 - Current
- Leading by example to motivate three teams to optimum performance levels, ensuring they have support and capabilities to meet their roles and responsibilities.
- Mentoring and developing APS6 Team Managers and APS5 Team Coaches to achieve their set expectations and deliverables.
- Engaging and negotiating with internal and external stakeholders to achieve mutually beneficial outcomes
- Working closely with Directors and Assistant Directors to respond to change and provide strategic direction for the branch.
- Defined, implemented, and revised operational policies and guidelines.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Subject Matter Expert of the Targeted Compliance Framework, Employment Fund and Email/Communication Quality
- Implemented a new Contact Centre in Perth by relocating for a period of 6 months, conducting recruitment exercises, building a strong, motivated team, and leading to promote operational quality and team efficiency.
APS6 Team Manager
Department of Employment and Workplace Relations
06.2021 - 01.2024
- Leading and motivating fifteen staff to optimum performance levels, including development and performance management.
- Leading security, risk management and quality assurance of all files in content manager for the centre
- Contributing to the continuous development of the Centre by providing analysis and feedback, identifying data trends, and improving systems and processes
- Ensuring the Contact Centre staff have clear guidance and support, including coaching and mentoring to build the capacity of the team
- Resolving complex and often non-routine issues and enquiries
- Acting opportunities for a total period of 6 months at the Assistant Director level for Business Support teams and the Employment Fund team.
APS5 Team Coach
Department of Employment and Workplace Relations
02.2021 - 06.2021
- Supervisory role and coordinate the workflow and outcomes of a team
- Conduct quality assurance activities for the outputs of team members and providing advice on policies and legislation
- Contribute to the setting of the direction of work priorities and practices, monitoring workflow and identifying training needs
- Participate in performance management processes, including providing performance feedback for supervised employees
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
APS4 Employment Service Officer
Department of Employment and Workplace Relations
08.2020 - 02.2021
- Provide National inbound and outbound telephone and email support to Participants
- Analyse and interpret technical and non-technical support requests
- Support participants with Job Plans, Assessments, Employment Fund request and referrals
- Involvement in the implementation of the initial Contact Centre and the development of procedures and policies for all staff and new starters.
Personal Relations Manager
Acquired Home Loans
10.2019 - 08.2020
Recruitment Consultant
Jobs Statewide
03.2018 - 01.2019
- Support a caseload of participants in vulnerable situations with Job Plans, Assessments, Employment Fund request and referrals
- Manage aspects of mutual obligation requirements and Job search
- Being the point of contact between Participants and company executives
- Managing many clienteles by creating schedules and operations
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Operated and maintained applicant tracking and candidate management systems.
Data Organiser and Analyst
Informed Sources
01.2019 - 10.2019
Education
Influence, Negotiation And Persuasion -
APS Academy
Canberra, ACT06.2024
High School Diploma -
Walford Anglican School For Girls
Hyde Park, SA12.2017
Skills
- Exceptional initiative, judgement, discretion, and the capacity to effectively manage workload and people
- Highly developed written and verbal communication skills, including the ability to provide advice and direction in a clear and concise manner
- Resilience and the ability to work under pressure in a fast-paced and rapidly evolving environment
- Balance competing priorities to ensure that tight timeframes are effectively met
References
- Andrew Hunter, Director – Andrew.Hunter@Dewr.gov.au
- Melissa Adamuszek, Assistant Director – Melissa.Adamuszek@Dewr.gov.au
Timeline
Assistant Director
Department of Employment and Workplace Relations
01.2024 - Current
APS6 Team Manager
Department of Employment and Workplace Relations
06.2021 - 01.2024
APS5 Team Coach
Department of Employment and Workplace Relations
02.2021 - 06.2021
APS4 Employment Service Officer
Department of Employment and Workplace Relations
08.2020 - 02.2021
Personal Relations Manager
Acquired Home Loans
10.2019 - 08.2020
Data Organiser and Analyst
Informed Sources
01.2019 - 10.2019
Recruitment Consultant
Jobs Statewide
03.2018 - 01.2019
Influence, Negotiation And Persuasion -
APS Academy
High School Diploma -
Walford Anglican School For Girls
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