Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
References
Hogan Personality Report Summary
Hogan Development Report Summary
Interests
Hi, I’m

Julianne Grove

CEO / COO
Balmain,NSW
Julianne Grove

Summary

With +20 years of experience in investments, strata management, digital product development and commercialisation, my career is defined by uniting stakeholders and teams in creating value, while delivering year on year growth. I have demonstrated success leading innovation and improvement for organisations operating in complex and disruptive landscapes, building competitively differentiated businesses by developing products, services and approaches that meet customer needs and address customer pain points.

My career rests on a reluctance to accept the status quo and a continual drive to improve outcomes. I am well-versed in architecting communication channels, dissolving conflict and solving problems. Best demonstrated in the elevation of NPS scores at Rockend by 25 points in just six months, and founding industry disruptor StrataVault, I apply customer-focus, personal resilience, and well-honed senior relationship management skills to drive business success.

I am proud to have created a value-focused AI technology (SaaS) solution that provides customers with both simplicity and governance, while opening the doors to use in adjacent industries and verticals.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

20
years of professional experience

Work History

StrataVault

Founder, CEO & CTO
08.2016 - Current

Job overview

  • Entrepreneurial and innovation leadership role, leading the start-up and growth of a boutique SaaS business supporting the effective management of strata schemes information and related decision making.
  • Set vision and strategic objectives, leading business planning across business development, tenders, service delivery, product development and customer experience
  • Hold full P&L responsibility overseeing performance management, reporting and corporate governance to ensure financial health and integrity
  • Lead a team spanning sales, customer services and development, including off-shore resources.
  • Continue to build and develop positive working relationships at an industry level and with all stakeholders.
  • Owners, strata managers, developers, banks, real estate and peak industry bodies.


ACHIEVEMENTS

  • Built a digital business from the ground-up, creating community and protecting and growing assets within the strata industry via a passion for the success of client businesses;
  • Spearheaded digital transformation across the industry, creating and launching a disruptive product using artificial intelligence to collate information spanning the history of a building;
  • Supported clients to realise 20% growth in staff efficiencies through Strata Vault deployment while protecting assets and client interests, integrating seamlessly with existing processes;
  • Led a global tender to outsource the development of StrataVault V1 and worked closely with the team to assume the role of CTO, subsequently leading the development and evolution of V2;
  • Improved uptime and agility across product iterations by transitioning development from AC3 in-house, ensuring maximum availability and minimum downtime for clients;
  • Ensure products/services meet changing market needs and offer the highest value, enabling constant innovation by building a psychological safe culture that champions experimentation;
  • Currently diversifying products and services to drive digital transformation across adjacent industries, such as superannuation, addressing similar challenges via AI technology and SaaS.

McCormacks Strata Management

Strata Manager
12.2014 - 12.2015

Job overview

  • Responsible for managing a portfolio of strata communities
  • Set and executed strategies to build inclusion and collaboration across the community, building and maintaining excellent relationships with clients
  • Owned management decisions relating to the portfolio, ensuring follow up and resolution of inquiries and complaints
  • Built respect across the community, uniquely managing each building to meet the needs of owners, investors and residents, and comply with different by-laws/management statements;
  • Neutralised a volatile stakeholder environment through a high level of integrity and providing quality services to clients, opening communication channels and ensuring voices were heard;
  • Streamlined processes and documentation related to strata and committee management, ensuring control of all aspects of portfolio in accordance with statutory requirements.

Strata Master and fileSmart, Rockend

Team Leader
04.2014 - 12.2014

Job overview

  • Transformational leadership role, proactive in overhauling processes and methodologies in Strata management for a portfolio of 150+, driving improvements in customer service and experience managed a team of eight and forged collaborative relationships with sales and marketing teams.


ACHIEVEMENTS

  • Increased Net Promoter Score by 25 points in just six months, improving the effectiveness of customer support and overall experience by implementing new processes and methodologies;
  • Improved efficiency and effectiveness of software support via coaching and quality assurance within the Strata Master customer service team, becoming an SME in underpinning software;
  • Built training revenue and increased customer satisfaction, continually focusing workflows and resources on business success of client in partnership with multi-functional team members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Whelan Property Group

Strata Manager
07.2013 - 04.2014

Job overview

  • Engaged during a period of rapid growth to manage a portfolio of 1500+ lots, holding responsibility for trust account, budgets and monitoring buildings in adherence with relevant legislation
  • Served as a trusted 2iC to the Business Owner across investment strategy and customer experience, working to align objectives and build a community to maximise vale add


ACHIEVEMENTS

  • Ensured best used of funds and value for money across Strata community, establishing and managing building management councils (BCMs) to make collaborative investment decisions;
  • Set a new standard for Strata management in an industry lacking diversity, partnering with Business Owner to build service excellence and engage and unite Strata owners in objectives.

Advanced Community Management Pty Ltd

Strata Manager
01.2010 - 07.2013

Job overview

  • Appointed to manage a portfolio of over 1200 lots, ensuring proper control and maintenance of all aspects of portfolio in accordance with statutory requirements.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Driven to manage a huge defect claim with

Tiptree Investments

Founder
01.2005 - 01.2012

Job overview

  • Accomplished property developer, manager, and investment advisor with over 15 years of experience in the real estate industry, specialising in high-value residential and commercial projects in Australia and Dubai.
  • Proven track record of delivering profitable developments, managing large-scale properties, and providing strategic investment advice to maximise returns.
  • Adept at leading multidisciplinary teams, negotiating high-stakes deals, and navigating complex regulatory environments.
  • Demonstrated expertise in market analysis, project management, and client relations.
  • Committed to sustainable development practices and creating value for stakeholders.

Education

RMIT University
Melbourne, VIC

Master of Data Science from Strategy & Leadership
06.2022

University Overview

  • Completed professional development in Becoming a Leader, Credentials Building, Cultural Intelligence, Global Leader Experience.
  • Continuing education in Strata Management annually.

TAFE
Sydney, NSW

Class 1 - Strata Management License from Building And Property Maintenance
10.2013

University Overview

Class 1 - Strata Management license

Open College
Sydney, NSW

Certificate of Strata Management from Strata Management
05.2011

Rockend
North Sydney NSW Australia

Certificate in Strata Master Financial & Admin from Customer Service Management
05.2014

Skills

  • Product Strategy & Development
  • Customer-led Transformation
  • Organizational Leadership
  • Senior Stakeholder Engagement
  • Applied Technology & Innovation
  • Continuous Improvement
  • Budget/Financial Management
  • Policy and Procedure Development
  • Risk and Mitigation Analysis
  • Change and Growth Management
  • Strategic Planning
  • Business Administration
  • Strata Industry Expertise
  • Corporate Communications

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Founder, CEO & CTO

StrataVault
08.2016 - Current

Strata Manager

McCormacks Strata Management
12.2014 - 12.2015

Team Leader

Strata Master and fileSmart, Rockend
04.2014 - 12.2014

Strata Manager

Whelan Property Group
07.2013 - 04.2014

Strata Manager

Advanced Community Management Pty Ltd
01.2010 - 07.2013

Founder

Tiptree Investments
01.2005 - 01.2012

RMIT University

Master of Data Science from Strategy & Leadership

TAFE

Class 1 - Strata Management License from Building And Property Maintenance

Open College

Certificate of Strata Management from Strata Management

Rockend

Certificate in Strata Master Financial & Admin from Customer Service Management

References

References available on request

Hogan Personality Report Summary

Adjustment - Score = 100th percentile Mrs. Grove's score on the Adjustment scale indicates that she is quite calm, self-accepting, and confident. She is tolerant, easy-going, happy, and rarely introspective. She should be free from self-doubt and unnecessary worry, a fine colleague and coworker, and a person who handles stress very well.


Ambition Score = 100th percentile Mrs. Grove score on the Ambition scale is above average suggesting that she is energetic and has high standards for accomplishment. Such persons are likely to be competitive and self-assured, and to seek leadership roles. Although she values achievement, her success will be moderated by her social skills, as indicated by the Sociability and Interpersonal Sensitivity scales which are reported next.


Sociability - Score = 80th percentile Mrs. Grove received a moderately high score for Sociability. Persons scoring in this range are talkative, gregarious, and they seek social attention; they prefer not to work alone.


Interpersonal Sensitivity - Score = 100th percentile Mrs. Grove's score on the Interpersonal Sensitivity scale suggests that she is thoughtful, warm, and considerate; such persons arouse liking and trust in others. She has good social skills and should work very well with other people in many capacities.


Prudence - Score = 91st percentile Mrs Grove's score on the Prudence scale suggests that she is reliable, conscientious, and hard working. She may also tend to be serious, conforming, reserved, and resistant to change. She will respond very well to supervision and she is well suited for work that requires close concentration, self-control, and attention to detail.


Inquisitive - Score = 92nd percentile Mrs. Grove's score on the Inquisitive scale is above average, suggesting that she is alert and imaginative. She has a wide range of interests, is possibly creative, and enjoys theoretical and artistic activities.


Learning Approach - Score = 94th percentile Mrs. Grove's score on the Learning Approach scale is in the above average range, suggesting that she is academically motivated and probably enjoys education for its own sake. She has the appropriate motivation to pursue additional training or an advanced educational degree.


Hogan Development Report Summary

Excitable - Score = 43rd percentile Mrs. Grove received a no/low risk score on the Excitable scale. Such people tend to: control and express their emotions in a mature and appropriate manner , be calm, stable, poised, and predictable . Not dwell on minor problems , usually be in a good mood and not be easily disappointed.


Skeptical - Score = 44th percentile Mrs. Grove received a no/low risk score on the Skeptical scale. Such people tend to: be open and cooperative , encourage feedback and will accept it . Not hold grudges or take criticism personally , trust other people and take their actions at face value.


Cautious - Score = 13th percentile Mrs. Grove received a no/low risk score on the Cautious scale. This suggests that she will tend to be: decisive, adventurous, and unafraid to make mistakes . Willing to take on challenging tasks , open to innovation and willing to express her views on tricky issues.


Reserved - Score = 53rd percentile Mrs. Grove received a no/low risk score on the Reserved scale. Such people tend to: be perceptive, approachable, and meet the public well . Can be described as kind, considerate, and socially insightful whilst enjoy working in teams and meeting new people.


Leisurely - Score = 15th percentile Mrs. Grove received a no/low risk score on the Leisurely scale. Such people tend to be: coachable and responsive to feedback , willing to express negative emotions and described as cheerful and positive , straightforward and outspoken.


Bold - Score = 87th percentile Mrs. Grove's score on the Bold scale is in the moderate risk range. Person's with scores in this range tend to be described as: unafraid of failure or rejection , self-confident and assertive , leaderlike and interesting.


Mischievous - Score = 53rd percentile Mrs. Grove received a no/low risk score on the Mischievous scale. Such people tend to: seem responsible, self-controlled, reasonable, trustworthy and be described as honest, dependable, and sensible , thinking through the implications of their decisions.


Colourful - Score = 78th percentile Mrs. Grove's score on the Colourful scale is in the moderate risk range. This suggests that others may see her as: entertaining, lively, and interesting , unfocused and distractible , active but not always productive.


Imaginative - Score = 29th percentile Mrs. Grove received a no/low risk score on the Imaginative scale, suggesting that she will be described as: sensible, practical, and level-headed . Dressing, speaking, and acting in a conservative manner . Quiet, modest, and reserved.


Diligent - Score = 59th percentile Mrs. Grove's score on the Diligent scale is in the no/low risk range. Such people tend to be: not particularly detail-oriented , relaxed, tolerant, and informal . Unconcerned with bureaucratic rules and procedures and willing to delegate.


Dutiful - Score = 44th percentile Mrs. Grove received a no/low risk score on the Dutiful scale. This suggests that she seems: independent, not bothered by negative feedback, and willing to challenge the decisions of her supervisors , self-reliant and tough-minded , willing to go against the grain and go to bat for her people.


Interests

Trail walking, sailing, foodie, and managing investments.

Julianne GroveCEO / COO