Julianne Harrington
ABERFOYLE PARK,SA
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to South Adelaide Front Office long-term.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Co-Ordinator
Rose Park Dental
02.2011 - Current
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Screened and transferred incoming calls, take messages, and ensure Dentists are given he message in a timely manner.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Welcome patients when reporting for appointments.
- Answer telephones and book appointments for patients with Dentists or Hygienists.
- Type referral letters and forward to Specialists.
- Check emails daily and distribute accordingly.
- Order and maintain stationery for the whole practice
- Forward prescriptions to patients either via email or email to Chemist direct.
- Ensure the waiting room is clean and tidy morning and end of day.
- Ensure patient restroom is clean and tidy morning and end of day.
- Assist with the banking and settlement of accounts for each Practitioner and ensure accounts are paid correctly.
- Assist in training new staff members in duties within the Reception area.
- Open mail and distribute.
- Process accounts through HICAPS machine for Health Fund and EFTPOS.
- Assist in the filling of any appointments that need to be filled for Dentist and Hygienist.
Skills
- Call Forwarding
- Record Preparation
- Filing
- Office Supplies Inventory Management
- Mail Sorting
- Patient Relations
- Customer Service
- Sensitive Information Handling
- Opening and Closing Offices
- Document management
- Attention to detail
- Maintaining confidentiality
- Exceptional communication
- Telephone etiquette
- Visitor management
- Scheduling appointments
- Organizational skills
- Multitasking abilities
- Basic accounting
- Reception duties
- Appointment Scheduling
- Phone and Email Etiquette
Certification
Level 2 Trainers Certificate
Senior First Aid with CPR
Knowledge of Concussion Protocols
Scrapbooking
Enjoy scrapbooking my family photographs into albums.
Also enjoy making cards whether for Christmas Cards, Birthday Cards or Condolence Cards
Timeline
Front Office Co-Ordinator
Rose Park Dental
02.2011 - Current
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