Julianne Raitelli
Townsville,QLD
Summary
Strategic Senior Human Resources Officer known for productivity and efficiency in task completion. Expertise in recruitment, conflict resolution, and workforce planning, ensuring compliance with employment regulations. Demonstrated success in improving organisational efficiency through effective communication and problem-solving. Committed to continuous professional development and tackling new responsibilities and challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Senior Human Resources Officer
TAIHS
Aitkenvale, QLD
04.2024 - Current
- Company Overview: Townsville Aboriginal and Islander Health Service, 296 Ross River Road, Aitkenvale
- Implementation of Employment Hero for Human Resources and Payroll ensuring modernised practices and clean data – Delivery of training to all staff
- Coordinate end to end recruitment processes working within TAIHS People and Culture framework, policies and procedures
- Assistance with weekly payroll and payroll reporting
- Development, review of position descriptions, compliance policies and procedures, recruitment processes
- Prepare communications for employment agreements, change of conditions letters, variations to contract, higher duties, deployments, redundancy and terminations
- Provide advice on employment and working conditions in relation to various awards and conditions including Social, Community and Health
- Support the development of implementation of People and Culture initiatives and systems
- Return to work coordinator in consultation with the WHS Lead
- Submit reports and data to Director of People and Culture.
- Maintenance of Employees Working with Children Blue Card
- Maintain employees Mandatory training records
- Provided guidance on employee relations issues such as conflict resolution, disciplinary actions.
- Provided advice on career development opportunities within the organization.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Maintained confidential records of personnel data in HRIS system.
- Facilitated communication between management and employees to address grievances or concerns.
Human Resources Officer
Cowboys Rugby League
Railway Estate, QLD
09.2023 - 04.2024
- Company Overview: 26 Graham Murray Place, Railway Estate
- Prepare monthly Board reports for Cowboys Charity and Cowboys Football club
- Award Interpretation and letter of offer and contract preparation for Cowboys House and Cowboys Football Club
- Develop and coordination of mid-year and end of year performance reviews
- Assist payroll at times of need and apply input into difficult questions
- End to end recruitment through the Employment Hero portal
- Coordination of Employment Hero, Senior Administrator of portal operations
- Assist in team meetings in person and online
- WHS committee member and minute taker
- Maintain accurate employee records
- Maintenance of Employees Working with Children Blue Card
- Collaborated with various departments in the organization to identify staffing needs.
- Conducted exit interviews with departing female players
Human Resources Officer
Burdekin Shire Council
Ayr, QLD
04.2015 - 09.2023
- Company Overview: 145 Young Street Ayr QLD
- Experienced HR professional with a strong background across payroll, recruitment, and training functions within local government.
- Processed end-to-end payroll accurately and on time, maintained HR/payroll systems, and supported financial reporting and compliance.
- Managed full recruitment lifecycle including job ads, shortlisting, interviews, onboarding, and pre-employment checks.
- Delivered employee induction programs and coordinated student work experience placements.
- Organised and tracked staff training, managed training budgets, travel, and maintained accurate qualification records.
- Proficient in TechnologyOne HRP CI Anywhere and committed to maintaining accurate, compliant HR documentation and procedures.
- Return to Work Coordinator/Health and Safety Rep for Council Chambers/Mental Health First Aid Officer
- Conducted exit interviews with departing employees to determine reasons for leaving.
Customer Service Officer
Burdekin Shire Council
Ayr, QLD
04.2012 - 04.2015
- Company Overview: 145 Young Street, Ayr
- Deliver excellent multifunctional customer service to the Burdekin Shire Councils external and internal customers in person, by telephone, written and via electronic media.
- I remained professional in my approach to conflict resolution, problem solving and advocacy.
- I strived to deliver accurate and consistent information and express opinions and ideas to customers, clients, peers and the organisation at all times.
- I processed all service requests via the Customer Service Electronic request management system accurately.
- Efficiently processed all Council applications, permits and payments according to procedures always maintaining confidentiality.
- Performed cashiering duties by way of cash, cheques and EFTPOS facilities.
- Attended staff training and meetings with enthusiasm.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Established trustful relationships with customers through effective communication skills.
Raising My Family
Self Employed
Ayr, QLD
11.1999 - 06.2012
Reception-Front Office Clerk
Grand Hyatt Melbourne
Melbourne, VIC
06.1996 - 11.1999
- Company Overview: Grand Hyatt Melbourne
- Provided excellent customer service to ensure customer satisfaction.
- Answered incoming calls and transferred them to the correct department or personnel.
- Greeted customers and answered inquiries in a professional manner.
- Resolved customer complaints in an efficient manner while preserving client relationships.
Education
Bachelor of Laws - Law
JCU Townsville
true01-2029
Certificate IV - Human Resources
Inspire Education
01.2020
Secondary -
St Leonard’s College
Brighton, Victoria01.1995
Certificate III - Horticulture
Tropical North Queensland Institute of Tafe
CairnsCertificate IV - Cosmetology
Cairns Beauty Academy
Advanced Certificate - Hospitality Operations
Australian College of Travel and Hospitality
Melbourne CityConquest - Front Office Operations Training
Grand Hyatt Melbourne
Skills
- Employee training and development
- Payroll management
- Conflict resolution strategies
- Recruitment and selection
- Performance evaluation
- Effective communication
- Document management
- Diversity and inclusion
- Background checks
- Employee engagement
- Employment law
- Onboarding and orientation
- Interviewing techniques
- HR policies and procedures
- Records maintenance
- Negotiate contracts
Further Training And Development
- Mental Health First Aid
- Current First Aid Certificate
- Working With Children Blue Card
- Best Practice Recruitment
- Health and Safety Representative
- Return to Work Coordinator
- 30215QLD – Course in General Safety Induction Certificate – White Card
- Supervisor Training
- Guardian Logger Training – Disaster Management
- Workplace Emergency Response Training – Fire Warden
- Bronze Medallion – Surf Life Saving Rescue
- Qld C Class Drivers Licence
- Australian Human Resources Institute (AHRI) - Professional membership
Hobbies and Interests
- Spending time with family is especially important to me
- Keeping fit and active, Pilates, Yoga, Gym
- Researching health and wellbeing
- Good times with friends
- Reiki, Feng Shui, Ancient Astrology
- NRL, Motorsport
Attributes
- Well presented, professional communicator
- Enthusiastic, motivated and efficient with attention to detail
- Ability to liaise and perform with people of all levels
- Thrive on fast pace and challenge, adapt well to change, and work well under pressure
- Ability to work unsupervised
- Honest and reliable
- Enthusiastic learner
- Team Worker
- High level computer literacy
- Demonstrate excellent health
- Emotionally Intelligent
References
- Charmaine Marshall, TAIHS, Director People and Culture, 0475 741 447
- Shannon Menso, Burdekin Shire Council, Senior Human Resources Officer, 07 4783 9846
- Janai Giddy, Burdekin Shire Council, Technical Services Support Officer, Previous Coordinator of Customer Service Centre, 07 4783 9899
Timeline
Senior Human Resources Officer
TAIHS
04.2024 - Current
Human Resources Officer
Cowboys Rugby League
09.2023 - 04.2024
Human Resources Officer
Burdekin Shire Council
04.2015 - 09.2023
Customer Service Officer
Burdekin Shire Council
04.2012 - 04.2015
Raising My Family
Self Employed
11.1999 - 06.2012
Reception-Front Office Clerk
Grand Hyatt Melbourne
06.1996 - 11.1999
Bachelor of Laws - Law
JCU Townsville
Certificate IV - Human Resources
Inspire Education
Secondary -
St Leonard’s College
Certificate III - Horticulture
Tropical North Queensland Institute of Tafe
Certificate IV - Cosmetology
Cairns Beauty Academy
Advanced Certificate - Hospitality Operations
Australian College of Travel and Hospitality
Conquest - Front Office Operations Training
Grand Hyatt Melbourne
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