Julianne Seaman
Joondalup,Australia
Summary
I have been in the education industry for the past 16 years and I am in an excellent position to move into an Academic Services role in Tertiary Education. I am driven towards contributing in a meaningful and positive way to each and every student’s journey. My experience in international education in various contexts and countries provides an excellent platform for me to consistently deliver outstanding service in this field. With extensive experience in student-facing roles, as well as being comfortable with various reporting and student management systems, I am poised to engage confidently with internal and external stakeholders in the University environment.
Overview
16
16
years of professional experience
Work History
STUDENT SUCCESS OFFICER
MURDOCH COLLEGE
01.2023 - Current
- Written and verbal communication with students and other stakeholders including the public, international agents and Murdoch University staff
- Working closely with the Academic Manager to develop and manage course intakes
- Collaboration with the University Partner to assist in ensuring that Pathway students are well prepared for their destination courses
- Coordination and delivery of student orientations
- Relief teaching of an Academic English unit
- Customer service to both internal and external clients including students and teaching staff
- Ongoing system management including recommendations for improvement while the organisation pioneers use of a new student management system
- Continuous reporting to monitor student performance and attendance
- Identification of problems in a new system and proposing solutions to suit the business processes
- Reporting and extracting data using internal SRM and PRISMS.
TEACHER
HILLCREST COLLEGE
01.2020 - 11.2022
- Full time teacher teaching Travel and Tourism up to Cambridge A2 level
- Adaptation at very short notice to teaching online using a variety of platforms to deliver learning
- Strong engagement with students
- Data collection and analysis for the purpose of measuring individual and class performance against a set of predetermined criteria in the subject syllabus
- Extensive use and understanding of Senatical database to generate class lists, mark orders and student reports and store student attainment
- Design of student assessments and exams to measure learning outcomes and student performance
- Customer service with internal colleagues, both academic and administrative, regarding a range of topics including specific pastoral and academic matters
- Communication with internal and external customers and stakeholders including Board members, prospective and current parents, academic staff, the Administration Team and other schools.
ADMINISTRATION OFFICER
TWIN RIVERS PRIMARY SCHOOL
01.2018 - 12.2019
TEACHER AND TUTOR
PETERHOUSE GROUP OF SCHOOLS
01.2012 - 12.2016
- Full time teacher of French up to Cambridge IGCSE level and Travel and Tourism up to Cambridge IGCSE level
TEACHER
ST JOHN'S COLLEGE
01.2009 - 12.2011
- Full time teacher of French up to Cambridge IGCSE level and Travel and Tourism up to Cambridge AS level
Contact Centre Consultant
Sunshine Coast Institute of TAFE
08.2007 - 10.2009
- Effective representation of Sunshine Coast TAFE through taking responsibility for enquiries and acting as first point of contact for customers for a variety of enquiries relating to account enquiries, enrolments, course information and general information regarding TAFE business
- Student account creation and data management throughout enrolment process including monitoring changes and problems through the generation of student and class specific reports
- Timely and efficient enrolments processing through ISAS database in conjunction with credit card facilities to process financial transactions
- High level of knowledge of certain key industry areas in which Sunshine Coast TAFE offers education resulting in internal and external knowledge-sharing and up-selling opportunities.
Education
Diploma of Project Management (online) -
Australian Institute of Management
Australia12.2022
Postgraduate Certificate of Education -
University of South Africa
South Africa12.2017
Graduate Certificate in Environmental Management -
University of Queensland
Brisbane, Australia12.2007
Bachelor of Arts Joint Honors in French and Tourism -
Oxford Brookes University
United Kingdom12.2001
Skills
- Communication skills - excellent verbal, written and oral in both formal and informal contexts
- Stakeholder engagement with internal and external clients
- Customer service focussed and able to explain complex procedures to a variety of clients
- Cultural and interpersonal sensitivity
- Working in a team, seeing and predicting shortfalls and being willing to “step in” to fill gaps
- Taking initiative and thinking creatively to solve problems and find solutions
- Time management including forecasting and meeting deadlines
- High level of computer literacy in MS Office and several databases and a willingness to learn more
- A high regard for WHS and ethics with a sound understanding of what these may mean for the organization/ team/ individual
- Excellent primary and secondary research skills
- Ability to adapt to new systems quickly
Additional Information
- Current Working With Children Card
- Current WA Class C drivers licence
- Current First Aid certificate
- Current Mental Health First Aid certificate
References
ON REQUEST
Volunteer Experience
- 2005-2006: Australia Zoo
- 2017-2019: River of Life Church, Zimbabwe
- 2020-2022: SPCA Mutare Zimbabwe
- 2023 ongoing: POOPS Perth WA
Languages
French
Elementary
Timeline
STUDENT SUCCESS OFFICER
MURDOCH COLLEGE
01.2023 - Current
TEACHER
HILLCREST COLLEGE
01.2020 - 11.2022
ADMINISTRATION OFFICER
TWIN RIVERS PRIMARY SCHOOL
01.2018 - 12.2019
TEACHER AND TUTOR
PETERHOUSE GROUP OF SCHOOLS
01.2012 - 12.2016
TEACHER
ST JOHN'S COLLEGE
01.2009 - 12.2011
Contact Centre Consultant
Sunshine Coast Institute of TAFE
08.2007 - 10.2009
Diploma of Project Management (online) -
Australian Institute of Management
Postgraduate Certificate of Education -
University of South Africa
Graduate Certificate in Environmental Management -
University of Queensland
Bachelor of Arts Joint Honors in French and Tourism -
Oxford Brookes University
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