Summary
Overview
Work History
Education
Skills
Timeline
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Julia Dale

Merriwa,WA

Summary

Driven with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Detail-oriented team player with strong organizational skills.

Overview

5
5
years of professional experience

Work History

Bookings Coordinator

Sonic Health Plus
01.2015 - 02.2017
  • Developed strong relationships with clients, leading to repeat business and increased revenue.
  • Assisted in the development of training materials for new hires to ensure consistent performance standards within the Bookings Coordinator role.
  • Established performance metrics for tracking the success of bookings coordinator initiatives, regularly reviewing progress against these benchmarks and implementing improvements as needed.
  • Provided exceptional customer service by resolving booking issues promptly and professionally.
  • Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
  • Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
  • Streamlined booking processes by implementing an efficient scheduling system, resulting in improved customer satisfaction.
  • Enhanced communication between departments for seamless event coordination and successful execution of projects.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.

Department Manager, Fire Warden Officer

David Jones
06.2014 - 01.2015
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Prepared annual budgets with controls to prevent overages.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Utilized keen attention to detail when reviewing transaction records, identifying and correcting errors to ensure the highest level of financial accuracy.
  • Elevated financial transparency through detailed documentation of all transactions and regular communication with stakeholders.
  • Identified potential hazards through thorough inspections, recommending corrective actions to improve overall safety conditions.
  • Facilitated communication between building management and tenants regarding fire safety policies and procedures.
  • Evaluated the effectiveness of current fire warden practices, implementing improvements based on feedback from building occupants and colleagues.
  • Enhanced building evacuation efficiency with well-organized routes and clear signage.
  • Ensured compliance with local fire codes, maintaining accurate records of inspections and equipment maintenance.
  • Managed an inventory of essential firefighting tools, ensuring timely replacement or repair as needed.

Receptionist, Accounts Manager

Dale Services
03.2013 - 06.2014
  • Organized data into multiple spreadsheets to streamline data.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
  • Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Increased transparency in financial transactions by consistently updating account reconciliations and sharing findings with relevant stakeholders.
  • Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
  • Efficiently managed vendor relationships by addressing inquiries and resolving issues promptly.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
  • Assisted in the preparation of accurate financial reports for senior management decision making.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Used discretion when handling confidential information.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Social Media Campaign Manager

Alyka
02.2012 - 03.2013
  • Boosted engagement rates with compelling content creation and strategic scheduling of posts.
  • Leveraged analytics tools to track KPIs and measure the impact of individual campaigns on overall business objectives.
  • Utilized social listening tools to monitor online conversations, identifying trends for potential campaign ideas.
  • Analyzed campaign performance using data-driven insights, optimizing future strategies based on findings.
  • Managed influencer partnerships to expand brand visibility and generate authentic user-generated content.
  • Increased brand awareness by implementing creative social media campaigns across multiple platforms.
  • Coordinated cross-promotional efforts with other departments, ensuring a consistent message across all channels.
  • Managed paid advertising budgets responsibly while maximizing results through strategic bid adjustments and targeting refinements.
  • Collaborated with marketing team to create visually appealing graphics for increased user interaction.
  • Trained junior team members and developed guidelines for best practices in social media management, contributing to overall team success and growth.
  • Spearheaded the creation of a brand ambassador program, fostering loyalty among key influencers and customers alike.
  • Ensured brand consistency across all touchpoints by adhering to established style guidelines when creating visual assets.
  • Fostered strong relationships with platform representatives, staying up-to-date on new features and best practices for each channel.
  • Provided regular reports to stakeholders detailing campaign progress and outlining opportunities for continuous improvement.
  • Monitored competitor activity, staying informed on industry trends and adjusting strategies accordingly.
  • Collaborated closely with customer service teams to address consumer inquiries promptly via social media channels.
  • Optimized social media profiles for SEO purposes, increasing organic search visibility and driving new traffic to company website.
  • Developed a cohesive social media strategy, resulting in a more targeted audience reach.
  • Maintained an editorial calendar to streamline content planning and ensure timely execution of campaigns.
  • Implemented A/B testing for ad variations, refining targeting parameters for improved ROI.
  • Analyzed and reported social media and online marketing campaign results.
  • Increased customer engagement through social media.
  • Designed and implemented social media strategies to align with business goals.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Conducted regular competitor analyses, identifying opportunities to differentiate from other brands in the industry.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
  • Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
  • Effectively managed crises communication during unfavorable situations protecting company''s reputation online.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
  • Developed relationships with influencers to grow reach of company and create wider visibility.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.

Social Media Account Manager

Bump Media
09.2011 - 02.2012
  • Established a system for monitoring and responding to reviews on platforms such as Yelp, Google My Business, and Facebook for effective reputation management.
  • Developed monthly reports detailing account performance, key metrics, and areas for improvement.
  • Provided recommendations for website improvements based on user behavior tracked via Google Analytics integration with social media efforts.
  • Implemented a comprehensive influencer outreach program that yielded valuable partnerships and increased brand awareness among target audiences.
  • Implemented hashtag strategies to increase post visibility on various platforms such as Instagram and Twitter.
  • Coordinated with graphic designers to produce visually appealing content that aligned with clients'' branding guidelines.
  • Conducted competitor analysis to identify opportunities for differentiation and growth in the market.
  • Analyzed social media metrics to inform data-driven adjustments to campaign tactics.
  • Managed sponsored posts and paid advertising campaigns on Facebook, Instagram, LinkedIn, and Twitter for increased exposure.
  • Increased brand visibility by developing and executing strategic social media campaigns.
  • Improved customer engagement by promptly responding to inquiries and comments on social media platforms.
  • Built strong relationships with clients through regular communication updates on project progress and results achieved.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
  • Managed social media accounts, ensuring timely responses to comments and messages from the community.
  • Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
  • Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
  • Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
  • Maintained a consistent brand voice across all platforms, building credibility among users and increasing overall trust in the company''s online presence.
  • Gathered user-generated content for reposting purposes, fostering a sense of community among followers while also showcasing their own experiences with the brand or product offerings.
  • Organized cross-promotional campaigns with other brands or partners, mutually benefiting both parties through increased exposure from shared audiences.
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
  • Crafted compelling copy for various platforms to drive user interest and interaction.
  • Participated in relevant conversations on various platforms to build relationships with potential customers or industry professionals.
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Managed content across multiple platforms for widest audience reach.
  • Managed social media budget, allocating funds strategically to maximize ROI through paid promotions and influencer collaborations.
  • Implemented targeted paid promotions to reach new audiences and increase post visibility.
  • Generated leads by crafting enticing calls-to-action within social media captions and linked content pieces.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Increased audience engagement through the development of tailored content for each platform.
  • Created a monthly editorial calendar outlining planned content themes, allowing for strategic alignment between posting schedules and marketing goals.
  • Prepared regular reports on social media performance, presenting data-driven insights to stakeholders for informed decisionmaking.

Education

High School Diploma -

Churchlands Senior High School
Churchlands, WA
12.2007

Skills

  • Decision-making
  • Web development
  • Client relations
  • Record keeping
  • Multitasking
  • Content creation
  • Market research
  • Excellent communication
  • Customer service
  • Time management
  • Contract negotiation
  • Inventory control
  • Conflict resolution
  • Graphic design
  • Technical support
  • Calendar management
  • Strong organization
  • CRM management
  • Policy enforcement
  • Project management
  • Resource allocation
  • Problem-solving
  • Staff supervision
  • Attention to detail
  • Training development
  • Data analysis
  • Team collaboration
  • Process improvement
  • Risk assessment
  • Strategic Planning
  • Scheduling
  • Report Generation
  • Schedule Management
  • Client Relationship Building

Timeline

Bookings Coordinator

Sonic Health Plus
01.2015 - 02.2017

Department Manager, Fire Warden Officer

David Jones
06.2014 - 01.2015

Receptionist, Accounts Manager

Dale Services
03.2013 - 06.2014

Social Media Campaign Manager

Alyka
02.2012 - 03.2013

Social Media Account Manager

Bump Media
09.2011 - 02.2012

High School Diploma -

Churchlands Senior High School

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