Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Albers

Seaford Rise,SA

Summary

I am a dedicated and organised individual with strong time management skills and a solid work ethic. I bring a positive attitude and energy to my work, and I am known for being reliable and approachable. My caring nature and efficiency make me a valuable team member.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bookkeeper (Self Employed)

Jims Antennas Family Business
11.2014 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Disability Support Worker (Placement)

Aeon Group
09.2024 - 09.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Personal Care Worker (Placement)

Perry Park Residential Services
07.2024 - 07.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided compassionate companionship to clients, engaging in meaningful conversations and activities.

Loan Specialist

People Choice Credit Union
07.2010 - 11.2014
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Maintained compliance with industry regulations and company policies during the entire loan process.

Customer Sales and Service Expert

Peoples Choice Credit Union
07.2009 - 07.2010
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.

Sales Consultant

Vodafone
02.2007 - 07.2009
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Customer Service Representative

Mcdonalds, Noarlunga
11.2005 - 02.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

TAFE SA
Noarlunga Centre, SA
09.2024

IAG
Adelaide, SA
02.2010

Real Estate Training Collage
Adelaide, SA
10.2013

Government of South Australia Northern Connections
Elizabeth, SA
11.2010

Christies Beach High School
Christies Beach
11.2007

Skills

Relationship Building

Documentation And Reporting

Flexible Schedule

Recordkeeping proficiency

Positive Attitude

Compassionate Caregiving

Certification

First Aid Certificate

CPR Certificate

Manual Handling Certificate

Medication training

NDIS Certification

National Police Clearance

Australian Commissions Hand Hygiene Certificate

NDIS Worker check Clearance

Aged Care Clearance

Working With Vulnerable People clearance

Working With Children Clearance

Timeline

Disability Support Worker (Placement)

Aeon Group
09.2024 - 09.2024

Personal Care Worker (Placement)

Perry Park Residential Services
07.2024 - 07.2024

Bookkeeper (Self Employed)

Jims Antennas Family Business
11.2014 - Current

Loan Specialist

People Choice Credit Union
07.2010 - 11.2014

Customer Sales and Service Expert

Peoples Choice Credit Union
07.2009 - 07.2010

Sales Consultant

Vodafone
02.2007 - 07.2009

Customer Service Representative

Mcdonalds, Noarlunga
11.2005 - 02.2007

TAFE SA

IAG

Real Estate Training Collage

Government of South Australia Northern Connections

Christies Beach High School

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