JULIE-ANN HUNT
Earlwood,NSW
Summary
Dynamic professional with extensive experience at Woolworths, excelling in customer service and financial reconciliation. Proven track record in training staff and enhancing operational efficiency. Recognized for trustworthiness and commitment to excellence, adept at managing confidential information and ensuring accurate cash handling. Strong communicator dedicated to delivering exceptional service.
Overview
33
33
years of professional experience
Work History
Cashier/Supervisor
Woolworths
11.2018 - Current
- I commenced working for Woolworths in Scottsdale Tasmania in November 2018 as a Cashier.
- Within 3 months I was made supervisor.
- Trained new cashiers on register operations and customer engagement techniques.
- In March 2022 I moved to NSW and transferred my job with Woolworths to the Marrickville Metro Store where I am currently employed on a part time basis.
- I have worked in online shopping, the grocery department, service, and the cash office.
- Greeted customers and responded to requests for information.
- Supervised daily operations of cash handling and customer service teams
- Processed refunds and exchanges promptly according to established policies.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Reconciled registers to prepare daily deposists to the cash office.
- Counted and balanced registers.
- My duties in the cash office included, counting money sent from the cash registers and inputting these amounts into the system. Then depositing this money into the safe and ensuring the safe is balanced.
- Transferring money from the main safe to the collection safe for weekly collection by Prosegur.
- Organising change orders for the registers.
- Ensuring the safe is always balanced.
- I also did reports for any discrepancies in the cash registers, Opal cards, and delivery invoices..
Investigations Officer
Centrelink
04.1998 - 11.2006
- Investigating Fraud committed against the Social Security Act.
- Such as Persons claiming payments in more than one name.
- Persons employed in one name whilst claiming Centrelink Payments in another name.
- Analyze information from Centrelink records as well as gathering information from third parties, such as employers, banks, schools and other government and non-government agencies.
- This information would be analysed and investigated to establish if an act of fraud has been committed against Centrelink and the Social Security Act.
- As a part of the investigation team, I had monthly and yearly benchmarks that had to be met; these included referrals to the Director of Public Prosecutions (DPP) and overpayments raised because of the discovery of a fraud.
- Key performance indicators determined the funding we would receive for the next financial year to perform this work.
- Prepare affidavits for search warrants that i would take to the court for a judge to sign.
- Prepare Briefs of evidence for the Director of Public Prosecutions (DPP) if charges are to be laid against someone committing Social Security Fraud.
- Executing search warrants with the assitsance of the Australian Federal Police.
- Seizing evidence pursuant to the fraud committed, and ensuring the chain of evidence.
- Attending court to give evidence in a case.
- Conducted thorough investigations on client eligibility for government assistance.
- Collaborated with internal teams to gather information and resolve complex cases.
- Maintained accurate records of investigations and case management activities in systems.
- Prepared detailed reports summarizing findings and recommendations for decision-making.
- Educated clients on rights, responsibilities, and available support services during inquiries.
- Ensured adherence to confidentiality and privacy standards throughout the investigation process.
- Testified under oath in administrative hearings and criminal court cases.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Monitored suspects' activities through the use of surveillance equipment and techniques.
- Developed strategies for gathering evidence in criminal investigations.
- Conducted stationary and mobile surveillance on individuals being investigated.
- Coordinated with prosecutors to prepare cases for trial by providing relevant evidence.
- Adhered to all applicable laws and regulations while conducting investigations.
- Gathered, analyzed and evaluated evidence from various sources including documents, surveillance footage, and databases.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
Customer Service Officer
Centrelink
10.1992 - 03.1998
- As a Customer Service Officer for Centrelink, I was often the first person that a newly unemployed person would encounter.
- Interviewed clients to collect relevant information such identification, rent details, assets, bank accounts, shares, superannuation and overseas income or asssets, as well as details from their last employer.
- I would then use all this information to establish if they were entitled to receive a Newstart Allowance.
- I also had key performance indicators in this job, whereas I had to ensure claims were processed in a timely manner, so that customers were not put under any undue stress financially.
- Processed applications for financial support and benefits efficiently.
- Provided accurate information on government policies and procedures.
- Maintained detailed records of client interactions and transactions securely.
- Collaborated with team members to enhance service delivery quality.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Assisted clients with inquiries regarding services and entitlements.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Education
Diploma of Fraud Control -
Investigations
01.2003
Higher School Certificate (HSC) -
domremy college
five dock, nsw01.1990
Skills
- Communication skills
- Customer service skills
- Trustworthiness
- Honesty
- Ability to handle confidential information
- Commitment to excellence
- Willingness to learn
- Punctual and reliable
- Customer engagement
- Financial reconciliation
- Audit processes
- Inventory management
- Cash register reconciliation
- Cash handling and security
References
Maureen Odisho Woolworths Marrickville, 0401 474 015
Shara Devita Woolworths Marrickville, 0433 325 511
Rachel Nelson, 0490 804 860 Personal reference
Hobbies and Interests
- Watching NRL, Cricket, and Basketball games with my boys.
- Enjoying movies, concerts, and reading.
- Traveling around Australia and overseas.
Activities
- Left Centrelink in November 2006 to have my first child.
- Helped manage partner's business invoices and payments.
- Became full-time carer for partner and three children.
- Treasurer for children's P & F association for 2 years.
- Treasurer of the Stuart Town Xmas Tree Fund for 1 year.
- Volunteered at children's school for various activities.
References
References available upon request.
Timeline
Cashier/Supervisor
Woolworths
11.2018 - Current
Investigations Officer
Centrelink
04.1998 - 11.2006
Customer Service Officer
Centrelink
10.1992 - 03.1998
Diploma of Fraud Control -
Investigations
Higher School Certificate (HSC) -
domremy college