Julie-anne Heise
Port Macquarie,NSW
Summary
Adept at fostering positive outcomes through patience, empathy, and a strong work ethic, I excelled in roles at NSW Police Force and other organizations. My initiative and teamwork skills contributed to significant improvements in community and team dynamics, showcasing my ability to learn quickly and manage time effectively. Compassionate Community Support Worker with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals. Proven record of implementing innovative programs that improve community health and wellness. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Lopax Support Service Provider
Port Macquarie, NSW
01.2025 - Current
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Established policies and procedures that promoted an ethical work environment.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Koala Care
Port Macquarie Koala Hospital
Port Macquarie, NSW
06.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assessed animals for injury and illness.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Participates in training sessions on proper animal handling techniques.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Administered medications and treatments as prescribed by veterinarians.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Trained new staff members on proper animal handling procedures.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Police Officer
NSW Police Force
Lake Macquarie, NSW
11.2007 - 04.2015
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Documented observations and actions by radioing information and completing reports.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Observed court proceedings related to cases involving police work.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Developed positive relationships with members of the community through outreach programs.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Performed searches for missing persons using a variety of investigative methods.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Advised citizens on safety precautions and preventive measures against crime.
- Responded to emergency calls for service and provided assistance as needed.
- Conducted traffic stops in accordance with departmental protocol.
- Counseled victims of domestic violence regarding available resources and legal options.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Maintained safe and secure environments for court proceedings.
- Prepared detailed reports on incidents and arrests made.
- Provided testimony in court when necessary concerning investigations conducted.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Responded promptly to activated alarms for fires and burglaries.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Disabillity Support
Life without Barriers
Central Coast, NSW
06.2002 - 02.2007
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Tracked patient or client care and followed through to provide service effectiveness.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Transported patients safely to social activities and doctors appointments.
- Supervised other workers and caregivers providing services to clients.
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to develop treatment plans for clients.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Encouraged independence by teaching skills needed for everyday life.
- Helped disabled persons access community resources such as housing options or job training programs.
- Documented services and collected required data for evaluation.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Developed strategies to help individuals cope with their disability.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Assisted in developing self-care skills such as personal hygiene practices.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Education
Associate - Policing
Charles Sturt University
Goulburn, NSW05-2008
Certificate IV - Family and Community Services
College For Law, Education And Training
Diploma - Family And Community Services
College For Law, Education And Training
Certificate - Work Health and Safety
College For Law , Education And Training
Diploma - work health and Safety
Collage For Law, Education And Training
Certificate IV - Training and Assessment
College For Law, Education And Training
Certificate IV - Leadership and Management
College For Law, Education And Training
Skills
- Patience and empathy
- Punctuality and attendance
- Cleanliness and hygiene
- Positive attitude
- Initiative-taking
- Time management
- Active listening
- Teamwork and collaboration
- Strong work ethic
- Quick learner
Affiliations
- Taking dogs to the park and for walks
- Love spending time doing pottery, macrame and patchwork.
- Enjoy cooking and cake making
- Enjoy camping with friends and family
Accomplishments
- Two Commendations for Excellence while performing my Policing duties.
Certification
- Current Vehicle License unrestricted.
- CPR certificate.
Timeline
Disability Support Worker
Lopax Support Service Provider
01.2025 - Current
Koala Care
Port Macquarie Koala Hospital
06.2023 - Current
Police Officer
NSW Police Force
11.2007 - 04.2015
Disabillity Support
Life without Barriers
06.2002 - 02.2007
Associate - Policing
Charles Sturt University
Certificate IV - Family and Community Services
College For Law, Education And Training
Diploma - Family And Community Services
College For Law, Education And Training
Certificate - Work Health and Safety
College For Law , Education And Training
Diploma - work health and Safety
Collage For Law, Education And Training
Certificate IV - Training and Assessment
College For Law, Education And Training
Certificate IV - Leadership and Management
College For Law, Education And Training
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