Julie-Anne Smith
Bridgewater,SA
Summary
Experienced sales and retail professional with a reputation for being organized, dependable, and successful at managing multiple priorities with a positive attitude. A flair for design, colour and styling and all things creative.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Carpet Court Dulwich
01.2023 - Current
- Delivery exceptional customer experience both in-store and in customer’s home.
- Assist with design help clients pick the perfect colours and style in carpet, hard flooring and window furnishings for their home.
- Taking projects beyond the showroom with on-site measuring and quoting.
- Liaising with the customers and installers to book in installation, checking stock levels and ordering.
- Keeping the showroom up to date with displays, current samples and looking sharp.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Hitting my quarter KPI’S and doing over $150,000 in sales.
- Provided sales and customer service assistance to walk-in traffic
Senior Property Stylist
Sharpen Up Property Styling
01.2019 - 01.2023
- Attend client’s homes to assess both client and site property styling needs in order to achieve best presentation of property for sale.
- Prepare site/quote requirements and work closely with the administration team to follow up quotes and manage client requirements.
- Co-ordinate and oversee décor pack up activities for the styling area each week ensure that all deadlines are met.
- Provide support and training to property stylist.
- Maintain awareness of trends in decorating and discuss with the director to plan for future décor purchases.
- Achievements
- Consistently receiving client feedback about my exceptional customer service from quote through to install.
- A high proportion of clients are repeat business.
Sales Consultant and Interior Decorator
Freedom Furniture
01.2013 - 01.2018
- Provide experienced sales consultant and interior decorator services to the Freedom store.
- Met with clients to discuss project scope and desired for spaces.
- Preparation of moodboards and quotes for furnishings, art work, cushions, rugs, lighting and décor.
- Presentation of moodboards and quotes to clients.
- In depth product knowledge of furniture, fixtures, fitting and soft furnishings.
- Effective quoting, account management and client follow up.
- Supporting clients with styling, furniture placement, lighting, and colour coordination.
- Provide feedback to management about new products that will increase sales.
- Ensure that all new leads are contacted and appointments are arranged in a timely manner.
- Participate in administration activities such as annual stock take.
- Achieving 150% of my annual sales budget for FY 13/14 and consistently exceeding weekly and monthly sales budgets.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Met with clients to discuss project scope and desires for spaces.
- Maintained knowledge of constantly changing interior design trends and products.
Director/Owner
Australasian Import Group
01.2008 - 01.2013
- Managing all aspects of a small business including: providing exceptional customer service and support; procurement and purchasing product; product sales; research and development; product knowledge; various administration tasks.
- Organising logistics and deliveries.
- Negotiating with suppliers and customers.
- Developing and implementing marketing and communications plans.
- Managing cash flow and credit control.
- Managing all aspects of small business compliance.
- After living in London for over four years, my husband and I came back to Adelaide and set up our own business importing alcoholic beverages from Europe.
Kitchen Designer
Magnet Kitchens
01.2004 - 01.2005
- Conduct site visits to determine client needs and budget for full package kitchen projects.
- Presentation of mood boards with proposed colours, finishes, and design layout.
- Using IT tools such as CAD to design and plan interior spaces.
- Liaise with client and architect to ensure project completion on time and on budget.
- Assist with selection of colours, materials, fixtures, fittings and furnishings.
- Meet agreed sales budgets.
Interior Designer / Assistant Manager
Fired Earth Interiors
01.2003 - 01.2004
- Consulting and advising clients on interior needs by having the knowledge and ability to select and present the features, benefits and advantages of the product.
- Conducting site visits to determine client needs and budget.
- Working to budget and deadlines on client projects.
- Sourcing products and materials and project planning.
- I sourced my own builder to provide an even better service, which then increased the sales of the interior design service and overall shop sales, enabling the showroom to reach monthly budgets.
- Increased customer satisfaction by streamlining the service.
- Assistant manager responsibilities preparing staff rosters, open and closing showroom, set up sales, new staff training and mentoring and maintaining product knowledge.
Self Employed as Contractor to Solver Paints
Julie-Anne’s Colour Consulting
01.2001 - 01.2003
- Colour consultant for both residential and commercial properties.
- Colour selection for interior and exterior.
- Preparation and proposal of colours using formatted presentations.
- Running the administration activities of small business.
Assistant Manager
Solver Paints
01.2001 - 01.2003
- Demonstrated a detailed knowledge of current products, including all items in the range and an awareness of the latest trends and new product releases.
- Demonstrated excellent customer service skills, strong selling skills including the ability to select and present features and benefits of the merchandise, add-on-sales and closing the sale.
- Stock control tasks.
- Manage the showroom, staff and their work rosters.
- Coaching and training new staff members.
Education
Diploma - Interior Design and Decoration
Douglas Mawson Tafe
Adelaide, SAMatriculation -
Glenunga High School
Adelaide, SASkills
- Sales consultant
- Customer service
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Trend awareness
- Colour Theory expertise
- Fabric selections
- Time management
- Problem-solving
Accomplishments
- Paint terminology (paint tech1)
- Diploma in Body Massage
- Diploma in Beauty Massage
- Diploma in Nail Sculpturing
- Certificate in Floral Art
Timeline
Sales Consultant
Carpet Court Dulwich
01.2023 - Current
Senior Property Stylist
Sharpen Up Property Styling
01.2019 - 01.2023
Sales Consultant and Interior Decorator
Freedom Furniture
01.2013 - 01.2018
Director/Owner
Australasian Import Group
01.2008 - 01.2013
Kitchen Designer
Magnet Kitchens
01.2004 - 01.2005
Interior Designer / Assistant Manager
Fired Earth Interiors
01.2003 - 01.2004
Self Employed as Contractor to Solver Paints
Julie-Anne’s Colour Consulting
01.2001 - 01.2003
Assistant Manager
Solver Paints
01.2001 - 01.2003
Diploma - Interior Design and Decoration
Douglas Mawson Tafe
Matriculation -
Glenunga High School
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