Summary
Overview
Work History
Education
Skills
Accomplishments
Employer References
Strengths
Timeline
Generic

JULIE-ANNE TANNER

Summary

As a hardworking and reliable manager, my focus is always on exceeding expectations to support my team and serve our customers. With a background in management, I bring a diverse range of abilities to the table. Motivated to continue learning and growing, I strive to be a dependable team member. With experience as a supervisor, I possess the skills to train and motivate staff to meet challenging performance targets and consistently provide high-quality service that satisfies customers. Throughout my career at Good Price Pharmacy Warehouse, I have proven myself as a strong leader by enhancing store operations and surpassing sales goals through expert inventory control and staff management. My expertise in customer service and team training has driven growth and productivity by fostering a collaborative and results-driven environment.

Overview

14
14
years of professional experience

Work History

Retail Manager

Good Price Pharmacy Warehouse
08.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.

Stock Controller

Good Price Pharmacy Warehouse
04.2024 - 07.2024
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Pharmacy Assistant & Stock Controller (Training)

Good Price Pharmacy Warehouse
10.2023 - 03.2024
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.

ADMINISTRATION OFFICER

Boss Logistic
08.2022 - 09.2023
  • Customer Service and Team Player
  • Covered front desk frequently, including receiving mail and packages, greeting guests and monitoring building entrances
  • Provided specific project support to executives, handling sensitive information with discretion
  • Drafted and edited correspondence, reports and presentations for managerial staff
  • Supported month-end closing processes and reviewed completed work to reduce errors
  • Maintained digital and analog files in accordance with established procedures
  • Supervised daily operations and administrative tasks to drive office productivity
  • Team daily delivery instructions

RETAIL STORE MANAGER

Noni B (Northlakes)
12.2018 - 08.2022
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
  • Leveraged company programs and tools to generate local market awareness and expand store traffic
  • Addressed customer service issues with detailed and timely responses to escalated complaints
  • Interacted with customers on sales floor to build rapport and offer product expertise
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience

RETAIL STORE MANAGER

Noni B (Peninsula Fair)
06.2016 - 04.2019
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
  • Spearheaded customer relations efforts to improve in-store support, customer engagement and per-customer revenue
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Implemented loss prevention strategies to reduce shrinkage and control theft
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Interacted with customers on sales floor to build rapport and offer product expertise

RETAIL SALES ASSOCIATE

Masters Home Improvements
01.2014 - 06.2016
  • Evaluated customer needs and made appropriate product recommendations
  • Handled cash and credit transactions, issued correct change and processed online orders
  • Helped maintain clean and orderly work environment
  • Shelved and stocked products in appropriate locations
  • Directed customers to appropriate merchandise and store locations
  • Processed customer refunds and exchanges according to established guidelines

Retail Sales Associate

Foodworks
03.2011 - 11.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.

Education

Certificate - Sales, Merchandising, And Marketing

Retail Manager Course
Mosiac Brands

Skills

  • Customer Service
  • Merchandising
  • Cash Management
  • Problem Solver
  • Excellent time management
  • Organizer
  • Flexible scheduling
  • Store operations
  • Inventory Control
  • Complaint resolution

  • Staff Management
  • Loss Prevention
  • Employee Scheduling
  • Store growth planning
  • Teamwork and Collaboration
  • Leadership skills
  • Excellent communication skills
  • Team collaboration
  • Team Training
  • Visual Merchandising

Accomplishments

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Trained workers to perform general duties to company standards.
  • Restocked and organized items as necessary and as directed.

Employer References

  • Boss Global Logistics, Jason Boske, Depot Manager, 0433 837 134
  • Noni B (Mosaic Brand), Kym Wykes, Store Manager, 0439 405 757

Strengths

CUSTOMER SERVICE

  • Empathy- the ability to understand another person's emotions and perspective.
  • Problem solving- Being able to solve problems is key to customer service.
  • Communication- Active Listening and Response

                         

MERCHANDISING

  • Merchandising promotes products and increases sales in a physical space and on a digital platform.
  • Product promotions in merchandising include adjusting prices to manage profit margins across product and selling locations and designing attractive displays.
  • They also involve providing special offers to customers.



Timeline

Retail Manager

Good Price Pharmacy Warehouse
08.2024 - Current

Stock Controller

Good Price Pharmacy Warehouse
04.2024 - 07.2024

Pharmacy Assistant & Stock Controller (Training)

Good Price Pharmacy Warehouse
10.2023 - 03.2024

ADMINISTRATION OFFICER

Boss Logistic
08.2022 - 09.2023

RETAIL STORE MANAGER

Noni B (Northlakes)
12.2018 - 08.2022

RETAIL STORE MANAGER

Noni B (Peninsula Fair)
06.2016 - 04.2019

RETAIL SALES ASSOCIATE

Masters Home Improvements
01.2014 - 06.2016

Retail Sales Associate

Foodworks
03.2011 - 11.2013

Certificate - Sales, Merchandising, And Marketing

Retail Manager Course
JULIE-ANNE TANNER