Summary
Overview
Work History
Skills
References
Timeline
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Julie-Anne Templeton-Willis

Julie-Anne Templeton-Willis

Nambucca Heads,NSW

Summary

Customer Experience Agent with expertise in delivering exceptional service and fostering strong customer relationships. Proven ability to resolve issues through effective communication and problem-solving skills. Experienced in managing high call volumes while ensuring timely and satisfactory solutions. Recognized for consistently receiving positive customer feedback and reviews.

Overview

8
8
years of professional experience

Work History

Customer Experience Agent

Kingmil pty ltd, SIXT Car & Truck Hire
Coffs Harbour, Australia
09.2022 - 02.2025
  • Managed fleet operations, ensuring efficient vehicle availability and maintenance.
  • Created and approved purchase orders to optimize inventory management.
  • Delivered exceptional customer service for vehicle rentals and returns.
  • Assisted customers with inquiries regarding rental policies and procedures.
  • Handled insurance claims and managed commercial and leisure bookings.
  • Performed data entry, including logbook management and Eftpos transactions.
  • Trained new staff members to enhance team performance and adaptability.
  • Utilized Microsoft tools, including Excel, Teams, SharePoint, ERA, and COBRA for administrative tasks.

Customer Service Representative

Craftview, Hertz Car Hire
Coffs Harbour, Australia
08.2021 - 09.2022
  • Managed customer service for leisure and commercial bookings efficiently.
  • Handled insurance bookings, extensions, and processed Eftpos transactions including pre-authorizations and refunds.
  • Executed fleet management and logbook tracking using Excel and SharePoint.
  • Coordinated transportation of vehicles to various locations, ensuring timely availability.
  • Collaborated with team members to foster a supportive work environment.
  • Trained new staff on procedures and best practices in customer service.
  • Demonstrated adaptability in dynamic situations to meet operational needs.
  • Oversaw front counter operations at airport and office to provide excellent service.

Bistro, Bar & Gaming Attendant

C.EX Group - Woolgoolga Bowling Club
Woolgoolga, Australia
11.2020 - 08.2021
  • Delivered exceptional customer service while taking orders and serving food and drinks.
  • Managed cash handling, including counting tills and tracking Pokie takings.
  • Executed hand pay outs efficiently to maintain customer satisfaction.
  • Restocked kegs and prepared cocktails to enhance beverage offerings.
  • Monitored gaming areas for compliance with regulations and safety standards.
  • Coordinated bookings in bistro/dining area to optimize seating arrangements.
  • Maintained cleanliness by clearing and cleaning tables regularly.
  • Collaborated effectively with team members to ensure smooth operations.

Bistro, Bar & Gaming Attendant

MPK Hotels - Dudley Hotel
Bathurst, Australia
09.2019 - 08.2020
  • Delivered food and drinks efficiently while maintaining high customer service standards.
  • Managed cash handling and accurately counted tills at the end of each shift.
  • Restocked and changed kegs to ensure uninterrupted service.
  • Prepared cocktails and served beverages in a timely manner.
  • Cleared and cleaned tables to enhance dining experience.
  • Assisted with bookings in bistro area, ensuring smooth operations.
  • Opened and closed bar according to established protocols.
  • Consistently arrived on time for shifts, presenting a professional appearance.

Bistro, Bar & Gaming Attendant

W Short Hotel Group- Toormina Hotel
Toormina, Australia
10.2018 - 09.2019
  • Efficiently managed customer service tasks, ensuring seamless interactions and satisfaction.
  • Expertly handled monetary transactions with accuracy and speed.
  • Processed and managed orders to maintain prompt service.
  • Delivered food promptly and courteously to enhance dining experiences.
  • Cleared and cleaned tables swiftly, maintaining a tidy environment.
  • Served drinks promptly, ensuring guests' preferences were met.
  • Restocked and changed kegs to uphold beverage availability.
  • Crafted cocktails with precision, meeting diverse taste preferences.

Veterinary Nurse (Work Placement)

Blue & White Veterinary Clinic
Woolgoolga, Australia
06.2017 - 10.2018
  • Demonstrated reliability in all tasks, ensuring consistent support within the clinic.
  • Maintained high hygiene standards while cleaning surgery rooms, cages, and reception areas.
  • Communicated effectively with team members and clients, fostering a professional environment.
  • Monitored animals throughout surgical procedures to ensure safety and well-being.
  • Administered medications and prepared take-home prescriptions for patients.
  • Provided proper feeding and watering routines for animals under care.
  • Clipped and bathed animals to maintain cleanliness and comfort.
  • Assisted with basic administration tasks, including stock ordering and log book completion.

Skills

  • Customer relationship management
  • Fleet management
  • Data entry
  • Inventory management
  • Insurance claims processing
  • Microsoft Excel
  • Staff training
  • Complaint resolution
  • Operational efficiency
  • Upselling
  • Time management
  • Call center experience
  • Computer skills

References

  • Hertz Car Hire, Sally Best, Team leader, 0415725110
  • Sixt Car and Truck Rental, Matthew Styles, Area Manager 0432171166
  • Sixt Car and Truck rental, Dean Wright, Branch Manager 0466883793

Timeline

Customer Experience Agent

Kingmil pty ltd, SIXT Car & Truck Hire
09.2022 - 02.2025

Customer Service Representative

Craftview, Hertz Car Hire
08.2021 - 09.2022

Bistro, Bar & Gaming Attendant

C.EX Group - Woolgoolga Bowling Club
11.2020 - 08.2021

Bistro, Bar & Gaming Attendant

MPK Hotels - Dudley Hotel
09.2019 - 08.2020

Bistro, Bar & Gaming Attendant

W Short Hotel Group- Toormina Hotel
10.2018 - 09.2019

Veterinary Nurse (Work Placement)

Blue & White Veterinary Clinic
06.2017 - 10.2018

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Julie-Anne Templeton-Willis