Julie-anne Urquhart
Ferodale,NSW
Summary
Proven in enhancing patient care and laboratory efficiency at NSW Health Pathology, I excel in multitasking and problem-solving. Demonstrated ability to improve satisfaction and safety, with a knack for organization and teamwork. My friendly demeanor and meticulous attention to detail have consistently elevated patient experiences and operational outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Phelobtomist
NSW Health Pathology
07.2004 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced overall laboratory efficiency with timely and accurate specimen processing.
- Provided excellent customer service, addressing patient concerns and answering questions regarding the blood collection process.
- Maintained a safe working environment by adhering to strict sanitation protocols and disposing of hazardous waste properly.
- Received consistent positive feedback from patients regarding their blood collection experiences, reflecting a commitment to high-quality patient care.
- Improved patient comfort by employing gentle and efficient blood collection techniques.
- Demonstrated patience and empathy while working with needle-phobic patients, helping to ease their anxiety during the procedure.
- Reduced wait times for patients through proficient scheduling and appointment coordination efforts.
- Responded calmly and efficiently to emergency situations that arose during blood collections, providing appropriate care as needed until further assistance arrived.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Assisting In Nursing
Raymond Terrace Gardens Nursing Home
06.2002 - 08.2004
- Improved patient care quality by implementing effective nursing protocols and procedures.
- Enhanced teamwork within the nursing staff through regular communication and collaboration.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificate III - Certificate 3 in Pathology
TAFE NSW
02.2015
Certificate IV - Community Service Aged Care Work
Green Hills Education And Training Centre
06.2004
Certificate III - Community Service Aged Care Work
Green Hills Education And Training Centre
09.2002
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
- Multitasking
- Calm Under Pressure
- Organization and Time Management
Timeline
Phelobtomist
NSW Health Pathology
07.2004 - Current
Assisting In Nursing
Raymond Terrace Gardens Nursing Home
06.2002 - 08.2004
Certificate III - Certificate 3 in Pathology
TAFE NSW
Certificate IV - Community Service Aged Care Work
Green Hills Education And Training Centre
Certificate III - Community Service Aged Care Work
Green Hills Education And Training Centre
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