Julie-Anne Valenta
Melbourne,Australia
Summary
Retail Leader experienced in driving results in customer-centric environments. Achieved operational efficiency and enhanced shopping experiences through effective team leadership and strong communication skills. Focused on continuous improvement and fostering positive work atmospheres.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
RSEA Safety
08.2024 - 05.2026
- - Modeling sales and customer service standards
- - Customer experience and retention- assisting in maintaining monthly mystery shopper score of 90%
- - Customer complaint and resolution training
- - Brand management via visual merchandising standards and asset management
- - Maintaining appropriate levels of stock
- - Maintaining and keeping up with fast paced stock turnover and replenishment
- - Execute and maintain store visual standards and housekeeping
Store Manager
Rebel Sport
06.2022 - 07.2024
- - Sales and financial management – Drove sales performance resulting in exceeding annual revenue goal, achieving 106% increase of sales budget for a high volume $5M retail location
- - Managed payroll and expenses within 5% of weekly wage budget allocation of $12,000 - $20,000 based on sales forecast, translating this into 110-200 labor hours.
- - Contributed to and monitored individual staff productivity through daily target discussions and hourly monitoring, achieving an overall customer survey score of 80%.
- - Conducted store stock-takes and weekly cycle counts to maintain stock levels and adhere to a $5,000-$7,000 shrinkage budget annually.
- - Provide coaching to enhance learning and development – monitoring team members weekly module training
- - Recruitment and selection through structured induction plans
- - Performance management and succession planning
- - Conduct structured team meetings – discussing previous weeks performance gaining input from team on how to strive for further success
- - Product knowledge and company policy training
- - Completing administrative tasks – answering phone calls, emails in a timely manner, safety conversations and reports logged daily, roster adjustments, banking details and filing work
Customer Service Manager (2IC)
Rebel Sport
03.2020 - 06.2022
- - Enhanced customer experience and retention by improving NPS scores from 60% to 75% or higher
- - Modeled sales and customer service standards by training staff on upselling, increasing UPTs from 1.1 to 2.1 and average sale from $18.49 to $36.60
- - Customer complaint and resolution training
- - Managed brand presence through visual merchandising standards and asset management
- - Maintaining appropriate levels of stock
- - Maintaining and keeping up with fast paced stock turnover and replenishment
- - Execute and maintain store visual standards and housekeeping
Senior and Junior Library Assistant
Tarneit P-12 College
08.2019 - 11.2019
- Utilized ILMS – Oliver to complete daily library tasks efficiently.
- Labeling, security tagging and covering new books for the collection
- Restored damaged books to maintain collection quality.
- Labelled, secured, and covered new books for proper integration into the collection.
- Restored damaged books, ensuring collection quality and longevity.
- Enrolling new students into the library system, updating current students information
- Assisted children in navigating the online library services
- Assisting children in creating searches and navigating the library catalogue.
- Working with teachers to select relevant books to foster the chosen curriculum.
- Created library displays to enhance children's learning and development
- Managed logistics for book fair to enhance community engagement.
- Managed ordering and receipting of deliveries to ensure timely availability of resources.
- Coordinated logistics for book fair, fostering community engagement and promoting literacy.
- Ability to perform daily tasks using the ILMS – Oliver
Store Manager
Black Pepper
01.2017 - 01.2019
- - Organising promotional events within the community through fundraising.
- - Providing equipment for community events
- - Participate in safety improvement activities
Store Manager
Millers – Women's Fashion Group
03.2014 - 12.2016
Director
MIO123 PTY LTD (Franchise Trading as Rivers)
11.2011 - 03.2013
Store Manager
Rivers – Clothing and Footwear Merchants
11.2009 - 10.2011
Education
Diploma of Library and Information Services -
Victoria University
Hoppers Crossing, VICCertificate IV in Workplace Training and Assessment -
SWC Training
Certificate III in Retail -
SWC Training
Certificate II in Retail -
SWC Training
Diploma of Community Services - Children's Services
Victoria University
Certificate III in Community Services - Children's Services
Victoria University
Certificate for Successful Completion of VCE -
The Grange P-12 College
Certificate II in Business - Office Administration
The Grange P-12 College
Skills
- Customer centricity
- Business insight
- Results driven
- Agile task completion
- Solutions orientated
- Logical decision making
- Adheres to policies
- Leads by example
- Shows initiative
- Team player
- Self motivated
- Committed to continuous improvement
- Communication skills
- Displays integrity
- Complaint resolution
- Stock management
- Performance monitoring
- Employee coaching
- Effective communication
- Database management
Certification
- Victorian Drivers License
- Victorian Working with Children Card (Volunteer)
Timeline
Assistant Store Manager
RSEA Safety
08.2024 - 05.2026
Store Manager
Rebel Sport
06.2022 - 07.2024
Customer Service Manager (2IC)
Rebel Sport
03.2020 - 06.2022
Senior and Junior Library Assistant
Tarneit P-12 College
08.2019 - 11.2019
Store Manager
Black Pepper
01.2017 - 01.2019
Store Manager
Millers – Women's Fashion Group
03.2014 - 12.2016
Director
MIO123 PTY LTD (Franchise Trading as Rivers)
11.2011 - 03.2013
Store Manager
Rivers – Clothing and Footwear Merchants
11.2009 - 10.2011
Diploma of Library and Information Services -
Victoria University
Certificate IV in Workplace Training and Assessment -
SWC Training
Certificate III in Retail -
SWC Training
Certificate II in Retail -
SWC Training
Diploma of Community Services - Children's Services
Victoria University
Certificate III in Community Services - Children's Services
Victoria University
Certificate for Successful Completion of VCE -
The Grange P-12 College
Certificate II in Business - Office Administration
The Grange P-12 College