Julie Anne Anderson

• I proactively identified and addressed unauthorised, unsafe, or ineffective practices, ensuring the creation of a more efficient and compliant working environment. In overseeing both operations and sales staff, I consistently ensured adherence to company policies and procedures, maintaining high standards of compliance and operational effectiveness.
• I have consistently developed and maintained strong relationships with external vendors and suppliers, fostering productive and collaborative partnerships. In my role, I successfully managed inventory and supply chain operations, ensuring the timely and accurate delivery of goods and services. By streamlining these processes, I was able to significantly increase profitability.
• Additionally, through strategic negotiations with vendors, I successfully reduced budgetary expenditures by securing more favourable terms, contributing to the overall financial efficiency of the business.
• I consistently exceeded sales quotas and drove profitability through effective sales strategies and business planning. By resolving issues with high-profile customers, I strengthened relationships, enhancing customer retention and satisfaction. I developed and implemented customer-centric strategies to address challenging situations, ensuring that service standards were upheld and supporting team members when needed.
• To foster a high-performance team, I trained and mentored staff to maintain productivity and meet performance metrics. I also minimized operational risks by organizing data to forecast trends and improve efficiency. In addition, my negotiation skills allowed me to secure favourable pricing and service agreements with both customers and vendors, reducing expenses and increasing profitability.
• In managing purchasing, sales, and customer accounts,
• I ensured operational efficiency and maintained clear communication with senior management on key issues.
• A central aspect of my role was cultivating strong, lasting customer relationships, using effective issue resolution and communication to enhance satisfaction. By identifying customer needs and delivering tailored solutions, I consistently closed profitable projects and achieved sales and service targets. My ability to demonstrate products effectively contributed to successful sales, while managing accounts to retain and grow existing relationships.
• I play a key role in recruiting, interviewing, and hiring employees, while also implementing a mentoring program designed to foster positive feedback and significantly reduce miscommunications. This initiative was supported by the introduction of innovative programs aimed at increasing employee loyalty and reducing turnover, ultimately improving the work environment, company culture, and overall business strategy.
• I actively observe employees’ individual strengths and areas for development, providing constructive feedback that encourages personal growth. Additionally, I track employee attendance and punctuality, addressing recurring issues promptly to prevent long-term negative patterns.
• Through coaching and promoting high-performing sales and account management staff, I have successfully filled leadership positions with qualified individuals, contributing to the growth of the company. I also conduct one-on-one meetings with sales team members to identify challenges in the sales process, offering strategic insights to overcome obstacles and enhance performance.

I have successfully managed B2B sales for a designated portfolio area, consistently exceeding KPI budgets month on month, with a target of $25K per month. In addition, I have overseen a customer portfolio, driving growth by increasing contract values. Building strong customer rapport and reconciling customer concerns has been a key focus of my role.

I was honoured with the Plantscape Consultant of the Year award in 2021, having exceeded sales of $850K. Additionally, I earned recognition as the Top Consultant for Innovations Sales in both 2020 and 2021, and received the General Manager's Award in 2021 for exceptional performance.

I have played an integral role in training new consultants, fostering their development and success within the team. In resolving conflicts between sales and operations, I have used my problem-solving skills to address and resolve complex issues, including installations for new customers. I have also been proactive in monitoring customers for any potential security concerns, promptly escalating issues to management when necessary.

• I managed a portfolio of 110 clients, with a total value of $1.5 million, consistently achieving a monthly KPI target of $20K, resulting in annual sales of $240K. I successfully oversaw the management of the largest client in the Southern Hemisphere, with an account value of $364K, and maintained a client retention rate of 95%.
• I effectively negotiated pricing, terms of sales, and service agreements to ensure favourable outcomes for both clients and the business. My administrative duties included handling emails, credit control inquiries, Excel documentation, letters, and quotations, ensuring smooth operations and timely responses.
• Additionally, I created tailored proposals for both new and repeat customer business transactions, ensuring that the solutions met client needs. After sales and contract signings, I provided ongoing consultation and support, addressing client concerns and resolving any issues to ensure long-term satisfaction and loyalty.

• Receptionist
• Sales Support Administrator
• Accounts Receivable Officer
• Service Coordinator
• Service Manager – Rentokil Tropical Plants
• Operations Manager – Initial Hygiene