Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hobbies and Interests
Training
Generic

JULIE ANNE LECLERCQ

Pinjarra,WA

Summary

A Social Worker Professional with 23 years’ experience in this field. I have worked in various areas of employment which includes my current role with Outcare as Thrive Team leader supporting Case Workers offering housing support with The Department of Housing, inclusive of welfare assistance, financial assistance, advocacy, counselling, training, case management, conflict management, administration and referrals to support services. I have a proven track record of extremely high customer service, which has utilized my administrative and communication skills. I am a strong problem solver who adapts to change and works independently exceeding required expectations. I am able to juggle multiple priorities and meet required deadlines. I am able to offer versatile professional skills and proficiency in Microsoft Office programs. I have completed a Diploma in Community Services (Alcohol and other Drugs) to enhance current knowledge and skills and I am now seeking an opportunity for a new professional challenge.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Thrive Team Leader

Outcare
08.2020 - Current
  • Led team in executing daily operational tasks, ensuring timely completion of projects.
  • Coordinated with cross-functional teams to enhance workflow efficiency and communication.
  • Trained new team members on established procedures and best practices for optimal performance.
  • Implemented process improvements that streamlined operations and reduced downtime.
  • Monitored team performance, providing constructive feedback to foster professional growth.
  • Developed training materials to support onboarding and skill development initiatives.
  • Assisted in resolving operational issues promptly to maintain productivity levels.
  • Collaborated with management to identify areas for improvement within team dynamics and processes.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Thrive Acting Program Manager

Outcare
12.2023 - 08.2024
  • Coordinated cross-functional teams to drive project timelines and deliverables.
  • Implemented process improvements to enhance operational efficiency and team productivity.
  • Managed project budgets, ensuring adherence to financial guidelines and resource allocation.
  • Developed comprehensive project plans outlining scope, milestones, and stakeholder responsibilities.
  • Cultivated strong relationships with stakeholders to foster collaboration and ensure alignment on objectives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Built teams to address project goals and objectives for multiple projects.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housing Engagement & Referral Officer

Centrecare
01.2016 - 01.2020
  • Housing Support
  • Welfare Assistance
  • Advocacy
  • Networking with Real Estate Agencies, ER Support Services, Financial Counselling, DOCCPFS, Housing Authority, Centrelink.
  • Data Entry
  • PERTH, WA

Welfare Officer / Counsellor

The Salvation Army – Harry Hunter Rehabilitation Centre
01.2011 - 01.2016
  • Welfare Assistance
  • Data Entry – Case Notes, Statistics
  • Networking with other Welfare agencies, Centrelink, Financial Support, Legal Services & various departments for Housing.
  • Previous Committee for OHS
  • Class Facilitation
  • AOD Counselling
  • Intake and Exit Officer for clientele to programme.
  • Medication Administration and Maintenance of Doctor’s Appointments, Liaising with Chemist for script dispensing.
  • PERTH, WA

CER Co-ordinator

The Salvation Army – Divisional Headquarters
01.2009 - 01.2011
  • Welfare/Financial Administration
  • Management Duties(overseeing Emergency Relief Services)
  • Data Entry
  • Networking
  • Committee Membership
  • Facilitating & Organising Training needs
  • PERTH, WA

Capacity Development Worker

The Salvation Army – Genesis Centre
01.2006 - 01.2009
  • PLP Facilitator
  • Financial administration
  • Data Entry - Case Notes and Statistics
  • Basic counselling and Welfare assistance
  • Networking with other Agencies
  • PERTH, WA

Social Worker

Perth Family Support Services
01.2003 - 01.2006
  • Positive Lifestyle Programme Facilitator
  • Welfare Assistance and Data Entry.
  • PERTH, WA

Teacher Aide

Wirrabirra Primary School
1996 - 1999
  • Basic Assistance within Classroom
  • Implemented classroom management strategies to foster a positive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Playground Monitoring.


Education

Diploma - Community Services (Alcohol and other Drugs)

01.2015

Skills

  • Excellent verbal, written and communication skills
  • Good level of computer skills including Excel, Word and PowerPoint
  • High level of experience in customer service, both face to face and phone based
  • High level of experience in teaching and facilitating in both training and group work
  • Ability to work with Individuals within all forms of Cultural Diversity
  • High organizational skills, with extensive experience in case management and in maintaining required documentation

Accomplishments

  • Currently Supervising a team of 12 staff members.
  • Collaborated with team in the development of Pre Risk Assessment.
  • Collaborated with team in the development of Thrive Buried in Treasure Workshop
  • Collaborated with team in the development of Thrive information workshop.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • 2020 – Current studies Certificate in Administration for Team Leaders
  • 2020 – COVID 19 Training
  • 2020 – Aboriginal Cultural Appreciation
  • 2019 – Certificate of Property & Sales Management
  • 2016-2019 – Clinical Training Centrecare
  • 4 Models of Service – Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Solution Focused Brief Therapy and Resiliency.
  • Aboriginal Cultural Appreciation
  • Introduction to Culturally and Linguistically Diverse
  • Introduction to Alcohol and Other Drugs
  • Whit Ribbon – Family and Domestic Violence general awareness
  • Frontline workers e-Safety for Women – FDV
  • Therapeutic Framework – Screening and Assessment
  • Family and Domestic Violence Risk Assessment
  • 2016 – Outcomes Star Training
  • 2015 – St John First Aid Training
  • 2015 – Diploma of Community Services (Alcohol and other Drugs)
  • 2012 – (Upgraded since initial done in 2008) Cert IV in Training & Assessment
  • 2010/2011 Cert IV in Frontline Management
  • 2009 – Cert IV in Counselling & Communication
  • 1998 – Massey University College of Education (NZ) Certificate for Teacher Aides and Advanced skills for Teacher Aides

Timeline

Thrive Acting Program Manager

Outcare
12.2023 - 08.2024

Thrive Team Leader

Outcare
08.2020 - Current

Housing Engagement & Referral Officer

Centrecare
01.2016 - 01.2020

Welfare Officer / Counsellor

The Salvation Army – Harry Hunter Rehabilitation Centre
01.2011 - 01.2016

CER Co-ordinator

The Salvation Army – Divisional Headquarters
01.2009 - 01.2011

Capacity Development Worker

The Salvation Army – Genesis Centre
01.2006 - 01.2009

Social Worker

Perth Family Support Services
01.2003 - 01.2006

Teacher Aide

Wirrabirra Primary School
1996 - 1999

Diploma - Community Services (Alcohol and other Drugs)

Hobbies and Interests

Walking, Craft, Reading, Travel, Movies, Music, Family 

Training

  • Buried in Treasure - Hoarding Program
  • THE SALVATION ARMY – Various In-house Training.
  • Course in Emergency Relief Work – 21609VIC
  • Smart Training
  • Train the Trainer – The Positive Lifestyle Programme
  • WA Nil’s Loans
  • Computer Course – Word
  • Computer Course – Power Point
  • Computer Course – Excel (Beginners & Intermediate)
  • SAMIS Introduction
  • Dealing with Clients in Crisis and Distress
  • CSTC TRAINING
  • Confidentiality & Writing in Client Files
  • Group Facilitation skills
  • Introduction & Advanced Mental Health
  • Basic & Advanced Counselling
  • Personal Support
  • Also Train the Trainer for Personal Support Programme
  • Using effective communication with Challenging Clients
  • WACOSS
  • Presentation Skills
  • WA NILS
  • WA Nils Training
  • HEALTH DEPARTMENT
  • Food Cents
  • Basic Food Safety Practises & Handling
  • DRUG AND ALCOHOL OFFICE – Certificate of participation
  • Working with AOD using Clients
JULIE ANNE LECLERCQ