Summary
Overview
Work History
Education
Skills
Education Details
Volunteer Experience
References
Timeline
Generic

Julie Azzopardi

Sunbury,VIC

Summary

I have worked in customer service my entire life and love liaising and speaking with people and building a long lasting rapour

Overview

26
26
years of professional experience

Work History

Manager

Best And Less
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Owner and Operator

Toyworld Kyneton and Toyworld Melton
01.2004 - Current
  • Liaising with sales reps, Book keeping, Staff rosters, Employing Staff, Pay roles, Ordering, pricing, rotation of Products, Attending the Australian Toy Fair that entails forecast of ordering stock for the remainder of the year & finding new products.

Manager

Sunbury Toyworld
11.2017 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Retail Assistant

Toyworld Kyneton
01.1998 - 01.2004
  • Unpacking Stock, Pricing, Stacking of shelves, Serving Customers

Education

Certificate III - Retailing

Victoria University
Melbourne, VIC
09.2002

Certificate II - Retailing

Victoria University
Melbourne, VIC
03.2002

Certificate I - Retailing

Victoria University
Melbourne, VIC
10.2001

Year 12 -

Kyneton Secondary College
Kyneton, VIC
11.1992

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Performance Management
  • Sales Techniques
  • Sales management

Education Details

  • 1992 VCE successful Completion
  • 2000 Certificate I, II & III in Retail Operations

Volunteer Experience

Kyneton Relay For Life, 2015, 2016, Sponsorship for event, Organising all Music & Ceremonies for the Event

References

  • Ben Bliss, Professional Reference 0411 278 477
  • Kathy Uden, Personal Reference, 0418380382

Timeline

Manager

Best And Less
01.2024 - Current

Manager

Sunbury Toyworld
11.2017 - 12.2023

Owner and Operator

Toyworld Kyneton and Toyworld Melton
01.2004 - Current

Retail Assistant

Toyworld Kyneton
01.1998 - 01.2004

Certificate III - Retailing

Victoria University

Certificate II - Retailing

Victoria University

Certificate I - Retailing

Victoria University

Year 12 -

Kyneton Secondary College

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