Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Brooker

Eden Hill,WA

Summary

My name is Julie Brooker, i am a hardworking and focused administrative professional offering excellent communication, planning and prioritization skills. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional customer service and ability to take on any challenges put forth. I believe i will make an excellent addition to any team.

Overview

14
14
years of professional experience

Work History

Claims Management Officer

Unity Claims Support
03.2022 - 03.2024
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Reduced claims processing time by streamlining documentation and communication procedures.
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.

Customer Service Officer

Gemini Smash Repair
05.2019 - 02.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.

FIFO Utility

Morris Corporation
05.2017 - 04.2019
  • Maintained guest and worker accommodation to adhere to OH&S standards
  • Collaborated with team members to ensure efficient operation of tasks
  • General cleaning and housekeeping of kitchen and buffet areas as required
  • Filled in to assist groundskeeping crew with watering, mowing, and planting when needed.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Pastry Chef

The Glory Box
02.2010 - 02.2017
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.

Education

HLTAID011 First Aid Cert

St John WA
10.2023

Certificate III in Patisserie

North Metropolitan TAFE
Nedlands, WA
09.2013

Skills

  • Efficient in MS Office
  • Database entry
  • Scheduling and Coordinating
  • Administrative and Office Support
  • Customer Relations
  • Problem-solving abilities
  • Customer Support
  • Teamwork and Collaboration

Timeline

Claims Management Officer

Unity Claims Support
03.2022 - 03.2024

Customer Service Officer

Gemini Smash Repair
05.2019 - 02.2022

FIFO Utility

Morris Corporation
05.2017 - 04.2019

Pastry Chef

The Glory Box
02.2010 - 02.2017

HLTAID011 First Aid Cert

St John WA

Certificate III in Patisserie

North Metropolitan TAFE

Similar Profiles

CREATE PROFILE
Julie Brooker