Julie Brown
Broadford,VIC
Summary
Accomplished Senior Property Manager with a proven track record at LJ Hooker Real Estate, enhancing rent roll growth and streamlining operations for efficiency. Expert in lease management and tenant relations, achieving significant property compliance and customer satisfaction. Demonstrates strong maintenance coordination and interpersonal skills, ensuring high standards of property management.
Overview
40
40
years of professional experience
Work History
Senior Property Managerr
LJ Hooker Real Estate
03.2015 - Current
- Management of Rent Roll of 220 properties
- Growth of Rent Roll
- Instructing Property Assistant with daily procedures
- Receipting of rent, Disbursement of Rent to Owners, Reconciliation of Trust Account, End of Month Reconciliation, End of Financial Year Statements
- Monitoring Rent Arrears and issuing Notices if required
- Issuing of Notices and preparation of paperwork for applications to VCAT and Magistrates Court
- Appearing at VCAT and Magistrates Court on behalf of Rental Providers
- Attending Execution of Warrants for Evictions
- Conducting Open For Inspections for New Properties to be leased, Routine Inspections, Entry and Exit Inspections
- Processing applications, conducting checks and presenting to owners.
- Approving applications preparing documentation in readiness for Rental Agreement too be issued.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Maintained meticulous records of all property transactions, including leases, renewals, and termination
- Communicated effectively with owners, residents, and on-site associates.
- Arranging for trades to attend to maintenance issues and following up
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Ensuring all properties meet Compliance checks and minimum standards as per legislation
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Answering of emails and phone calls on a daily basis
Senior Property Manager
Chess Property Consultants
01.2013 - 03.2015
- Management of Rent Roll of 150 properties
- Growth of Rent Roll
- Instructing Property Assistant with daily procedures
- Receipting of rent, Disbursement of Rent to Owners, Reconciliation of Trust Account, End of Month Reconciliation, End of Financial Year Statements
- Monitoring Rent Arrears and issuing Notices if required
- Issuing of Notices and preparation of paperwork for applications to VCAT and Magistrates Court
- Appearing at VCAT and Magistrates Court on behalf of Rental Providers
- Attending Execution of Warrants for Evictions
- Conducting Open For Inspections for New Properties to be leased, Routine Inspections, Entry and Exit Inspections
- Processing applications, conducting checks and presenting to owners.
- Approving applications preparing documentation in readiness for Rental Agreement too be issued.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Maintained meticulous records of all property transactions, including leases, renewals, and termination
- Communicated effectively with owners, residents, and on-site associates.
- Arranging for trades to attend to maintenance issues and following up
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Ensuring all properties meet Compliance checks and minimum standards as per legislation
- Established rental rates by surveying local rental rates and calculated overhead costs.
Senior Property Manager
Ray White Real Estate
07.2006 - 12.2012
- Management of Rent Roll of 110 properties
- Growth of Rent Roll from 10 properties
- Receipting of rent, Disbursement of Rent to Owners, Reconciliation of Trust Account, End of Month Reconciliation, End of Financial Year Statements
- Monitoring Rent Arrears and issuing Notices if required
- Issuing of Notices and preparation of paperwork for applications to VCAT and Magistrates Court
- Appearing at VCAT and Magistrates Court on behalf of Rental Providers
- Attending Execution of Warrants for Evictions
- Conducting Open For Inspections for New Properties to be leased, Routine Inspections, Entry and Exit Inspections
- Processing applications, conducting checks and presenting to owners.
- Approving applications preparing documentation in readiness for Rental Agreement too be issued.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Maintained meticulous records of all property transactions, including leases, renewals, and termination
- Communicated effectively with owners, residents, and on-site associates.
- Arranging for trades to attend to maintenance issues and following up
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Ensuring all properties meet Compliance checks and minimum standards as per legislation
- Established rental rates by surveying local rental rates and calculated overhead costs.
Console Operator
Mobil Oil Service Station
07.1992 - 06.2005
- Customer Service
- Serving of customers
- Stock Control
- Opening and Closing of Shop
- Collection of money for services
- Balancing of tills at the end of shift
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Bank Teller
Hotham Permanent Building Society
02.1985 - 05.1990
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Certificate IV - Real Estate
Bendigo TAFE
Bendigo, VICCertificate IV - Real Estate
Entry Education
Melbourne, VIC11-2024
Diploma - Property (Agency Management)
Entry Education
Melbourne, VIC11-2024
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Lease management
- Rent collection
- Eviction process
- Property management experience
- Regulatory compliance
- Real estate laws
- Property management expertise
- Marketing and leasing
- Background in property management
- Tenant retention
- Lease agreements proficiency
- Collection management proficiency
- Leasing management
Timeline
Senior Property Managerr
LJ Hooker Real Estate
03.2015 - Current
Senior Property Manager
Chess Property Consultants
01.2013 - 03.2015
Senior Property Manager
Ray White Real Estate
07.2006 - 12.2012
Console Operator
Mobil Oil Service Station
07.1992 - 06.2005
Bank Teller
Hotham Permanent Building Society
02.1985 - 05.1990
Certificate IV - Real Estate
Bendigo TAFE
Certificate IV - Real Estate
Entry Education
Diploma - Property (Agency Management)
Entry Education
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