Experienced with leading nursing units to deliver high-quality patient care. Utilizes leadership and clinical expertise to drive team performance and operational success. Track record of enhancing patient outcomes through effective communication, strategic planning, and collaborative approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Nurse Unit Manager
Monash Health
WEST4 David Street, Dandenong , Victoria
01.2004 - 04.2022
Nurse Unit Manager WEST4 -Medical (36 beds) together with Eating Disorder Clinic (4 beds psychiatric patient support for eating disorders). Full time Position
Set up and managed the COVID Management Ward (2020-2022)
Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
Implemented infection control measures, reducing hospital-acquired infections among patients under the unit''s care.
Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
Reduced medication errors with thorough medication administration education and adherence to best practices.
Maintained accurate documentation of patient information, treatment plans, and progress notes in electronic medical records systems.
Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
Developed effective care plans tailored to individual patient needs, resulting in improved health outcomes. Person Centred Care and with the Teach Back practice.
Increased patient safety by conducting regular risk assessments and implementing necessary interventions.
Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Fostered improvement in staff development, personnel training, and standards of patient care.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Managed and led 70 plus RNs, EENS, Grads, students and RUSONS by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Educated family members and caregivers on patient care instructions.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Rounding lead with patients, medical staff, pharmacist, primary nurse and relatives (if permitted).
Complaints management
Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic. This in turn promoted retention, reduced sick leave and succession planning.
Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
Actively sought out opportunities for continuing education within the field of nursing management, staying up-to-date on current trends and best practices.
Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
Acting NUM, ANUM
Monash Medical Centre
Clayton, VIC
01.1998 - 01.2002
Ward: 33S Medical /surgical ward and Day Treatment Centre
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Clinical Nurse Specialist
Monash Medical Centre
44 North Monash Medical Centre Clayton
01.1995 - 10.1995
Worked PT 0.8 eft
Ward: 44N Acute Medical Assessment Centre
Managed Portfolio of Asthma Management
Assisted in the development of the Asthma pathway
Educated Nursing and medical staff
co ordinated and spoke at Key note seminars together with Alfred and Monash Health Specialist
educated Primary school teachers
held community workshops
Served as a clinical expert resource for fellow nurses, fostering a collaborative work environment focused on ongoing learning and growth.
Managed care for post-operative patients from initial recovery through discharge.
Evaluated patient progress and responses to various treatments.
Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
Documented patient progress and care interventions in medical records.
Facilitated patient and family education and counselling.
Education
Bachelor of Nursing/Equivalent - General Nurse
Queen Victoria Hospital
Melbourne, VIC
04.1981
Skills
Constructive Outlook
Results-Focused
Dedicated to Patient Care
Clear Interpersonal Communication
Emotional Intelligence
Active Listening
Skilled in Conflict Resolution
Inclusive Leadership Approach
Current OH & S / Infection Control knowledge
Proficient in Autonomous Tasks
Collaborative Team Member
Deliver Safe Patient Care
Analytical Problem Solving
Evaluation Skills
Patient Rights Advocacy
Interdisciplinary Team Engagement
Supporting Patient Transition
Staff Skills Development
Cognitive Care Expertise
Delirium Management
Medication Administration Safety
Skilled in Navigating Difficult Conversations
Accreditation Program Participant
Process Implementation
Wound Care Expertise
Palliative Care Oversight
Bi-PAP Equipment Proficiency
Established COVID Management Ward
Employee Retention
Workplace Learning Initiatives
Rounding lead
Patient Education
Financial Budgeting
Complaints management
Expertise in Endocrine Disorders
Proficient in Managing Respiratory Disorders
Qualifications Education
Monash Health, CERT IV Workplace training, COVID Management, Alcohol Recovery & Support, Bi-Pap Therapy, Respiratory Care, Preceptor Course, Hand Hygiene, Wound Assessment & Dressing Selection, Palliative Care for Division 1 Nurses, Diabetes Management, Dealing with Aggressive Behaviour, I LEAD (Leadership courses), Training Small Groups, Basic Life Support Assessor, SCAM course, EMR training, Aseptic Technique, Infection Prevention course, Lean Methodology course, Understanding Financial Accountability and Budget expectations
01/01/04 - 12/31/22, NUM Nurse Unit Manager, Dandenong Hospital, West 4- 40 bed Medical Ward, Respiratory, Endocrinology, Renal, COVID Management, Wellness Recovery-eating disorders, Nurse Unit Manager -Medical (36 beds) together with Eating Disorder Clinic (4 beds), Monash Heath Governance member, Acting Associate Director of Nursing, Associate Nurse Unit Manager, Clinical Nurse specialist, Asthma Educator -medical staff, grads, primary school teachers and community, Member of the Prevention of Elder Abuse (DHHS) committee, Member of the Improving Care for Older People Committee Member (DHHS), BLS Assessor, QA Portfolio Holder, Fundraising Committee Member, Ward Improvement Program facilitator, Monash Health interview panel for bank nurses/CNS, Zone Warden, Code Grey member, Interviewer for Clinical Coach, ANUM, CNS, RN, EEN and clerical staff positions, Clinical Review committee member, Positive attitude, motivated and committed to patient care, Excellent communications skills- empathetic and great listening skills, Able to de-escalate volatile situations, Escalate concerns appropriately and timely if unable to address them, Collaborative leadership, Current OH & S / Infection Control knowledge, Work well independently and as a team member, Provide Safe, effective & efficient care of patients, Critical thinking skills, Assessment skills, Patient advocacy in tailoring patient centred care plans, Engaging with the multi-disciplinary team, to ensure safe and timely patient care and patient flow, Supporting staff with safe & timely discharges & admissions, Supporting staff with attaining and maintaining currency of skills knowledge, Dementia and delirium care, Medication safety, Able to have difficult conversations, Participant in accreditation Program, Planning, implementing & monitoring ward changes, Peer support, Industry knowledge, Excellent communication skills- listening, written and skilled in the Teach Back methodology, Patient risk management skills-educating and preventing falls, pressure areas and other areas of potential harm, Wound management knowledge & skills, Palliative care management, Bi-Pap Knowledge & skills, Set up and managed the COVID Management Ward (01/01/20 - 12/31/22), Nurse Manager of the Wellness Recovery Unit (Psychiatric Patient Support for eating disorders), Staff retention and succession planning, In-service education, Rounding lead with patients, medical staff, pharmacist, primary nurse and relatives (if permitted), Bedside education, Budget manager, Complaints management, Skilled in endocrine and respiratory disorders
01/01/98 - 12/31/02, Monash Medical Centre, 33S Medical /surgical ward and Day Treatment Centre, Acting NUM, ANUM
01/01/95 - 12/31/98, Monash Medical Centre, 44N Acute Medical Assessment Centre, Clinical Nurse Specialist
Hobbies and Interests
Family time
Target Shooting
Cooking and catering
Fundraising
Certification
Registered Nurse License (RN) - State Board of Nursing.
Interests
Participate in target shooting as recreational activities to maintain physical fitness