JULIE CASLEY
YARRAWONGA,VIC
Summary
Proven Manager with a track record of enhancing customer satisfaction and boosting sales at YARRAWONGA NEWS & GIFTS. Excelled in staff management and mentoring, leveraging computer skills and empathy to foster a productive environment. Achieved significant improvements in operational efficiency and customer service quality, demonstrating reliability and a results-driven approach.
Overview
24
24
years of professional experience
Work History
Manager
YARRAWONGA NEWS & GIFTS
08.2021 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service delivery.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Mentor new hires during their onboarding process, ensuring they are well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to prepare banking.
- Supervise customers at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Retail Assistant
YARRAWONGA NEWSAGENCY
12.2010 - 08.2021
- Used POS system to process sales, returns, customer account payments.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Balanced and organized cash register by handling cash, counting change.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Store Owner
MOOROOPNA GOLF PRO SHOP
06.2000 - 04.2009
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed day-to-day business operations.
Education
YEAR 10 CERTIFICATE -
Finley High School
Finley, NSW1989
Skills
- Staff Management
- Customer Service
- Computer Skills
- Employee Coaching and Mentoring
- POS System Operation
- Cash Handling Accuracy
- Order Processing
- Complaint Handling
- Reliable and Responsible
- Patience and Empathy
Additional Information
REFEREE
GARY TRIBE
0407 848 381
Timeline
Manager
YARRAWONGA NEWS & GIFTS
08.2021 - Current
Retail Assistant
YARRAWONGA NEWSAGENCY
12.2010 - 08.2021
Store Owner
MOOROOPNA GOLF PRO SHOP
06.2000 - 04.2009
YEAR 10 CERTIFICATE -
Finley High School
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