Julie Cooper
Narrawallee,NSW
Summary
Experienced in delivering quality customer service and public interaction.
Reliable, diligent and hard working with a strong background in administration.
Excellent organisational skills and attention to detail.
Highly efficient planning, problem-solving, and communication skills.
Overview
25
25
years of professional experience
Work History
Retail Assistant
St. Vincent de Paul
04.2023 - 08.2024
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves and racks for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Senior Assistant
Deloitte Australia
01.2019 - 01.2021
- Senior Assistant to Matt O'Donnell & Hawari Badri | Forensics | Financial Advisory
- Senior Assistant to Iain McGuire | Digital & Tech Risk | Risk Advisory
Executive Assistant
Deloitte Access Economics Australia
01.2009 - 01.2019
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events and worked on ad hoc projects.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Filed paperwork and organized computer-based information.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
Office Manager
St. Jude's Primary School
01.2000 - 01.2008
- General reception, emails, calls, mail, stock ordering and filing
- Liaise with new families and assist in the enrolment process
- Enter all new students and family details onto school database and keep all records up to date
- Organise new family meetings with Principal
- Provide all immunisation information to the Dept
- Manage new enrolments and organise kindergarten health screenings
- Maintain senior first aid qualifications for sickbay and look after sick or distressed students and administer medication when required
- Order first aid supplies and regularly restock teacher's first aid kits for playground duty
- Ensure all weekly timesheets for relief teachers or support staff are completed and forward to the Catholic Education Office
- Produce and distribute teacher notes, canteen menus, masses, special sacramental booklets and general correspondence
- Collate, edit and produce the weekly newsletter and distribute to all families (hard copy or via email)
- Manage facility bookings (e.g Hall hire) from certain community or sporting groups and invoice accordingly
- Organise quotes and bus bookings for class or whole school excursions
- Assist in the processing and ordering of all book packs for every class in each year level for the next year
- Liaise with photographers and organise yearly student photos
- Archive all student files and teacher records for leaving students
- Receipt and bank all monies received for fees, excursions, facility hire etc
- Process all incoming invoices, bank reconciliation. BAS reports
- Process Direct Debits, Bpay and Eftpos fee payments
- Process monthly Assets Register depreciation and maintain Asset Register
- Produce financial reports for monthly school board meetings
- Attend yearly budget meeting to assist in determining school fee schedule and enter new budgets into system
- Liaise with Principal on fee remissions and bad debts and organise debt collectors when required
- Provide reports to teachers on curriculum budgets as necessary
- Print all the Census reports to be viewed by the Principal monthly and upload the data to the Catholic Education Office
- Complete upload of student information for Government Census in February and August each year
- Produce invoices for hire of school facilities including hall hire and after school care room
- Provide auditors financial printouts for auditing and reporting back to the Principal and Catholic Education Office
- Archive all previous years' finance and administration printouts when audit report complete
- Complete and EOY Finance rollover for the new school year
Education
Advanced Diploma - Secretarial Studies
Canberra Institute of Technology
Canberra, ACTSchool Certificate -
St. Clare's College
Griffith, ACTSkills
Self motivated with a strong sense of personal responsibility
Work effectively in fast paced environments
Skilled at working independently and collaboratively in a team environment
Ability to learn quickly and adapt to new situations,
Excellent communication skills both written and verbal
Respect, friendliness and willingness to help wherever needed
Passionate about learning and committed to continual improvement
Manage time efficiently in order to complete all tasks within deadlines
Organised and detail-oriented with a strong work ethic
Use critical thinking to breakdown problems, evaluation solutions and make decisions
Strengthened communication skills through regular interactions with others
Learn and adapt quickly to new technology and software applications
Develop and maintain courteous and effective working relationships
References
Kylie Joseph, Manager, Vinnies Ulladulla, kylie.joseph@vinnies.org.au, 0488 755165
Timeline
Retail Assistant
St. Vincent de Paul
04.2023 - 08.2024
Senior Assistant
Deloitte Australia
01.2019 - 01.2021
Executive Assistant
Deloitte Access Economics Australia
01.2009 - 01.2019
Office Manager
St. Jude's Primary School
01.2000 - 01.2008
Advanced Diploma - Secretarial Studies
Canberra Institute of Technology
School Certificate -
St. Clare's College
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