JULIE DABU
Edgeworth,NSW
Summary
Self-motivated Make-safe Coordinator with a proven track record in leadership, organization, and client relations. Skilled at problem-solving, team management, and meeting diverse business needs. Demonstrated ability to retain clients and talent while providing exceptional office management and administrative support. Possesses strong communication, interpersonal skills, and a creative approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Make-safe Coordinator
Johns Lyng Group
08.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Administration Team Leader
Johns Lyng Group
01.2023 - 12.2023
- Monitored work performance to satisfy requirements.
- Maintained interdepartmental relations with other services to accomplish goals.
- Coordinated and negotiated resolutions to complex problems.
- Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
- Boosted department efficiency with regular evaluation of staff performance, identifying areas for skill development or training opportunities.
- Increased accuracy of documentation by implementing a robust filing system and ensuring strict adherence to company policies.
- Ensured timely completion of projects by closely monitoring progress and providing guidance when needed.
- Fostered a positive work environment by recognizing achievements, offering constructive feedback, and encouraging professional growth.
- Strengthened interdepartmental collaboration by engaging with other team leaders to identify shared objectives or potential synergies between teams'' activities.
Administrator
Johns Lyng Group
04.2022 - 01.2023
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected, validated and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
Back Office Associate
TMGM - Trademax Global Markets
09.2021 - 07.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Identified issues, analysed information and provided solutions to problems.
- Recognized prior to escalation and applied appropriate techniques for effective resolution.
Account Manager
TMGM - Trademax Global Markets
04.2021 - 09.2021
- Proactive account servicing and diligent relationship-building.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Administrative Assistant - Volunteer
HammondCare
02.2019 - 04.2021
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Administrative Consultant
Pen Asia Marketing (Financing & Insurance Broker)
10.2018 - 12.2018
- Assisted various departments with change by communicating new improvement plans and expectations. Increased department productivity by 20%
- Evaluated performance and policies against metrics
- Generated reports of findings to help management with making key decisions
- Collected, arranged and input information into database system
Administrative Officer
Pen Asia Marketing (Financing & Insurance Broker)
05.2014 - 06.2018
- Coordinated individual duties after careful evaluation of each employee in Sales Department's skill level and knowledge, which increased productivity by 20%
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Codified office structures and processes to promote teamwork and performance
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Recruited, hired, trained and supervised staff of eight and implemented mentoring program that offered positive employee engagement
- Organized budget documentation and tracked expenses to maintain tight business controls. Decrease expenses by 10%
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
- Helped company navigate interactions with tax authorities and legal concerns related to financial matters and business registrations
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
Education
Certificate IV in Accounting And Bookkeeping -
TAFE
Belmont, NSW11.2020
Bachelor of Science - Accountancy
Mondriaan Aura College
Philippines03.2015
Bachelor of Science - Accounting Technology
Mondriaan AURA College
Philippines03.2014
Skills
- Administrative Support
- Customer Service
- Data Entry & Records Management
- Accounting assistance
- Work with minimal supervision
- English and Tagalog fluency
- Account Reconciliation
- Billing and Invoicing
- Excellent in Taking directions
- Proficient in MS Office
- Correspondence Handling
- Relationship Building
- Project Coordination
- Best Practices Implementation
Reference
References available upon request.
Timeline
Make-safe Coordinator
Johns Lyng Group
08.2023 - Current
Administration Team Leader
Johns Lyng Group
01.2023 - 12.2023
Administrator
Johns Lyng Group
04.2022 - 01.2023
Back Office Associate
TMGM - Trademax Global Markets
09.2021 - 07.2022
Account Manager
TMGM - Trademax Global Markets
04.2021 - 09.2021
Administrative Assistant - Volunteer
HammondCare
02.2019 - 04.2021
Administrative Consultant
Pen Asia Marketing (Financing & Insurance Broker)
10.2018 - 12.2018
Administrative Officer
Pen Asia Marketing (Financing & Insurance Broker)
05.2014 - 06.2018
Certificate IV in Accounting And Bookkeeping -
TAFE
Bachelor of Science - Accountancy
Mondriaan Aura College
Bachelor of Science - Accounting Technology
Mondriaan AURA College
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