Oct 2016- present- Blueprint Group- extravert (Promoted as National Operations Coordinator)
May 2019 Merge Business to (Strikeforce)
- Overseeing 100+ staff Nationally with the support of our field trainers to ensure the success and execution of shifts.
- Weekly reports to measure shift outcomes.
- Payroll duties including approval of staff's receipts/ timesheet/ LSL application/ Floats/Bonds & Manual Pay Adjustment.
- Coordinate daily operations & assign tasks to field trainers and operations support staff.
- Review and approval of Retailer invoices for sessions completed in field.
- Organize supervisions with field trainers to support field team to ensure compliance & we are delivering excellence every time.
- Fortnightly Newsletters to all filed staff/ company updates to engage and retain staff. Monthly Newsletter completed for our division/ Business internally.
- Assistance in the onboarding process, setting them up in the company's database & providing all the necessary training documents required for attendance to first shift.
- Maintained accurate records of all operational activities.
- Assist in developing strategies for streamlining workflow processes.
- Coordinated Bookings with large retailers including Woolworths, Coles, Dan Murphys and many others.
- Evaluated and improved existing operational systems and procedures.
- Assistance with organizing collateral send outs to our field team via Pack Centre/ CSV's upload onto the companies system.
Oct 2012- Oct 2016- Blueprint Group- Demo Plus as Bookings Co- ordinator /Operations Co- ordinator (QLD)
- Coordinate & booking store sessions with various retailers via their system including Coles, Woolworths, Dan Murphys and others.
- Review Completion reports/ follow ups.
- Resolved issues in a timely manner/ Solution focus.
- Keep Retailers & Client updated with the store changes/ Reschedules.
- Liaising with Coles Head Office and WWL Head Office regarding store updates/ New store opening/ closed and any sampling changes.
- Manually add sessions via ISE/ company system.
- Work closely with Coles & WWL HO- developing strong working relationship.
Aug 2012- Oct 2012- Blueprint Group- Demo Plus as Scheduling Co- ordinator (QLD) Promotion (Transfer VIC- QLD)
- Responsible for scheduling of over 150+ staff QLD based Brand Ambassadors.
- Ensuring the allocation of staff according to the campaign requirements.
- Support with coaching and develop of Brand Ambassadors, and providing feedback to continually raise the bar on performance.
- Ensuring any gap/ unassigned work is filled and rescheduled in a timely manner.
- Supporting the QLD Team by using reports to ensure business deliverables are met 100% of shifts filled.
July 2011- Aug 2012- Blueprint Group- Demo Plus as Admin Assistant (VIC)
- Responsible for all clerical & admin duties.
- Organizing Face to Face training for field team.
- Organizing catering for meetings/ presentations/ Events at HO.
- Assisting with bookings/ input data into the Woolworths system.
- Ordering office supplies.
- Reviewing/approving BA's expenses & Maintaining all financial records.
- Completing Pay adjustment sheet for payroll.
- Create training manuals to support and equip BA;s ensuring proper execution of shifts.
Aug 2004- July 2010- Blueprint Group- Demo Plus as Brand Ambassador (VIC)
- Showcase, Sample and demonstrate the clients Brands.
- Be able to effectively communicate with customers & Educating customers on specific products being demonstrated.
- Raise awareness engagements & encouraging customers to purchase.