JULIE FATHERS

• Completed accurate reservations for travellers at point of sale.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Supervised credit and debit payments while handling sensitive information with professionalism and discretion.

• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets. Awarded Platinum Sales awards
• Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

After our Harvey World Travel branch closed, I had a large client base, who contacted me directly to ask me to look after them . Was the personal travel agent for a professional surfer and all his accomplices .

My first Travel consultant duties in Australia

Worked as a travel consultant in England, my first real travel consultant job with a team of five consultants . A very busy agency selling a lot of European package holidays, Caribbean, USA and cruising .

• Managed daily operations, ensuring high standards of guest satisfaction and service quality.
• Trained and mentored staff on hospitality best practices and operational procedures.
• Developed and implemented cost-control measures to optimize budget management.
• Oversaw maintenance schedules, ensuring facility safety and compliance with health regulations.

• In charge of the day to day running of a 24 room hotel , with large coach groups . Also facilitated and managed Weddings
• managed and trained all staff , improving team performance
• Directed daily operations to ensure seamless guest experiences and optimal service delivery.
• Implemented cost-control measures, enhancing profitability while maintaining high standards of quality.