Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Filipo−Peterson

Woodcroft,NSW

Summary

Experienced Customer Service Representative with a proven track record in government customer service. Proficient in Microsoft Word, Excel, and various customer service software. Effective communicator and skilled in team building and administration. Committed to providing exceptional service to clients while upholding the values and brand of the company. Seeking opportunities to expand knowledge and skills in customer service to deliver world-class service to clients.

Overview

15
15
years of professional experience

Work History

Property Data Customer specialist

Sydney Water
06.2022 - 12.2024
  • Process & approve Tapin Application for water meter
  • Investigate enquiries using Tapin, Hydra, REFX, Near maps, E developer, LRS, Sap CRM & ISU
  • Perform general administrative tasks, including responding to customer & internal staff enquiries via email
  • Ensure customer contact details are updated when there is changes
  • Account enquiries
  • Billing Enquiries
  • Visit property on inspections when I have to investigate meter, tap test or to take pictures of meter on property

Hub supervisor

N.S.W Government elections-AEC
01.2022
  • Supervise hub where voters attended school locations to cast their vote
  • Organize and label votes
  • Supervise voting staff during count
  • Observe and maintain visual-so we had to sit and watch staff members pack and count
  • Collect votes from other hubs, collate, check, label and pack it for collection for courier

iCare Customer Concierge Officer

Service NSW
09.2019 - 01.2022
  • Policy maintenance and management $30k BTP Limit
  • Inbound Call handling – Enquires & Escalations
  • Subject Matter Expert
  • Creating call flows for call efficiency
  • Processing, new policy, cancellations, payments and all small underwriter enquiries

Emergency alarm operator

Vitacall-Chubb security
05.2019 - 09.2019
  • High volume inbound call Centre
  • Handle all active alarms
  • Setup new alarm
  • Timely and accurate response to service calls
  • Monitoring alarm panels, and duress devices
  • Handling customer enquiries
  • Logging all calls, data entry and providing accounts information
  • Direction and deployment of patrols to: alarms, incidents or emergencies
  • Monitoring service levels to compliant standards
  • Providing direction to ESS security staff
  • Ensuring that all reports are completed in a timely manner
  • Responding to customer and employee enquiries
  • Accurate data entry and general administration duties
  • First point of contact for all telephone enquiries for the business

Ed connect -Department of Education
10.2018 - 05.2019
  • Handle customer enquiries
  • Maintain records of customer enquires in a customer management system
  • Provide enquiry and referral data and follow up as required
  • Delivering high level customer service to the Department’s employees and customers in a high-volume call centre environment
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner

Veritas Recruitment
09.2017 - 07.2018
  • Company Overview: (Temp for various assignments through Veritas) Linfox, Brady Australia, Wentworth Healthcare, Volkswagen Group, Anglicare, Parker Hannifin Australia
  • Customer Service, Administration, Reception, Data entry processor, printing and sorting
  • Mail sorting
  • Organizing, assistant and processing
  • Handle enquiries, inbound and outbound
  • Process cheques, statements and invoice
  • Stock taking and raising orders in Sap
  • Attend to visitors and contractors
  • Follow up and track orders
  • General Administration
  • (Temp for various assignments through Veritas) Linfox, Brady Australia, Wentworth Healthcare, Volkswagen Group, Anglicare, Parker Hannifin Australia

Customer Service and Scheduler

Suez Environment
07.2015 - 09.2017
  • Inbound/Outbound Calls
  • Infrastructure queries
  • Work on multiple systems for different councils
  • Kerbside Cleanup bookings
  • Council queries
  • Missed service queries
  • Raise service calls and follow up for missed bins and clean-ups
  • Raise service requests for bins, bin replacements and council cleanup
  • Follow up and provide eta for delivery and collection of bins/council clean-ups
  • Pivotal
  • New Ramspro Bankstown Wastage
  • Complaints regarding wastage cycle/bins
  • Action emails from council

Credit officer

COCA-COLA AMATIL
10.2014 - 05.2015
  • Provide account history and payments made
  • Copy of invoices and statements
  • Update postal address
  • Return to sender mail
  • Action all emails within 24hrs
  • Action all faxes within 24hrs
  • Release or reject orders
  • Request to have holds removed
  • Place promises to pay on accounts
  • Payment plans up to 60 day debt
  • Maintaining customer confidence and protecting operations by keeping financial information confidential
  • Reconciling financial discrepancies by collecting and analysing account information
  • Disputes

Datacom
01.2014 - 10.2014
  • Company Overview: ATO
  • Inbound Customer Service-Short term casual
  • Ato Balance/tax refund or HECS debt
  • Statements
  • Queries regarding lodgement of tax refund, Bas or other ATO products
  • Enquiries regarding progress of refund
  • System updates via Mygov/bank statements
  • Taking payments over the phone for Bas, HECS debt or ATO debt
  • Process id verification over the phone using Medicare, births death and marriage system
  • General data entry
  • Navigate customers over the intranet for tax lodgement purposes or to assist in register for MyGov
  • Enquiries for TFN or ABN, non-lodgement and other individual tax enquiries
  • ATO

WOOLWORTHS HELPDESK

SALMAT
04.2012 - 10.2013
  • Company Overview: Parramatta
  • Inbound/Outbound customer contact centre
  • General product and store enquiries
  • Answering enquiries by clarifying desired information; researching, locating and providing information
  • Resolving problems by exploring all avenues and searching for alternative solutions
  • Assisting customers with the online service
  • Educating customers how they can help themselves
  • Updating job knowledge by participating in educational opportunities
  • Sorting mail and actioning emails
  • Handling escalations and providing solutions
  • Parramatta

BUSINESS BANKING CONSULTANT

ST GEORGE BANK
02.2011 - 02.2012
  • Inbound Calls/Quality of call
  • Customer focus
  • Business queries, record of sales leads
  • Credit processing and reporting functions
  • Banking scheduling, processing transfer and reporting follow up procedures
  • Sales functions both inbound and outbound
  • Learning and development training

CUSTOMER SERVICE / DATA PROCESSOR / SALES

COMMONWEALTH BANK
02.2010 - 12.2011
  • Company Overview: Sydney CBD
  • Credit processing and reporting functions
  • Processing IMT and money transfers
  • Banking scheduling and reporting follow up procedures
  • Sales functions both inbound and outbound
  • Learning and development training
  • Handling enquiries regarding online services and general enquiries
  • Sydney CBD

Education

BA - ARTS Psychology

Macquarie University

Skills

  • Workplace safety
  • Operational excellence
  • Team management
  • Software knowledge

Timeline

Property Data Customer specialist

Sydney Water
06.2022 - 12.2024

Hub supervisor

N.S.W Government elections-AEC
01.2022

iCare Customer Concierge Officer

Service NSW
09.2019 - 01.2022

Emergency alarm operator

Vitacall-Chubb security
05.2019 - 09.2019

Ed connect -Department of Education
10.2018 - 05.2019

Veritas Recruitment
09.2017 - 07.2018

Customer Service and Scheduler

Suez Environment
07.2015 - 09.2017

Credit officer

COCA-COLA AMATIL
10.2014 - 05.2015

Datacom
01.2014 - 10.2014

WOOLWORTHS HELPDESK

SALMAT
04.2012 - 10.2013

BUSINESS BANKING CONSULTANT

ST GEORGE BANK
02.2011 - 02.2012

CUSTOMER SERVICE / DATA PROCESSOR / SALES

COMMONWEALTH BANK
02.2010 - 12.2011

BA - ARTS Psychology

Macquarie University

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Julie Filipo−Peterson